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Lost passwords

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I opened up the browser this morning and all my saved passwords were gone. Anyway I can get them back?

I opened up the browser this morning and all my saved passwords were gone. Anyway I can get them back?
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  • User Agent: Mozilla/5.0 (Linux; Android 7.1.1; Lenovo TB-8504F) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.90 Safari/537.36 EdgA/42.0.4.3989

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jscher2000
  • Top 10 Contributor
8800 solutions 71983 answers

Hi rappel, sorry to hear about this problem.

Is this issue on a "desktop" OS (Windows, Mac, Linux) or on your Android device?

Were your saved logins the only data missing or did you notice other changes?

Does Firefox's Password Manager (now called Lockwise in Firefox 70) work to save new logins or does it seem to be nonfunctional? If you need a test site:

https://www.jeffersonscher.com/res/logintest.html

Hi rappel, sorry to hear about this problem. Is this issue on a "desktop" OS (Windows, Mac, Linux) or on your Android device? Were your saved logins the only data missing or did you notice other changes? Does Firefox's Password Manager (now called Lockwise in Firefox 70) work to save new logins or does it seem to be nonfunctional? If you need a test site: https://www.jeffersonscher.com/res/logintest.html
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cor-el
  • Top 10 Contributor
  • Moderator
17589 solutions 159128 answers

You can check the Password Manager database files (logins.json and key4.db) in the profile folder.

Do you possibly have a logins.json.corrupt file?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

You can check the Password Manager database files (logins.json and key4.db) in the profile folder. Do you possibly have a logins.json.corrupt file? You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory/Folder:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *https://support.mozilla.org/en-US/kb/Profiles ----- If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation
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