Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I open Outlook mail on Firefox ?

  • 3 replies
  • 3 have this problem
  • Last reply by FredMcD

more options

MSN is my homepage, across the header are all the pages available to me : Outlook, Facebook , etc. They all open on Chrome but for some reason all open except Outlook on Firefox. I just updated Firefox ( 11/9/19 ) so that's not the issue. Please advise as this is very inconvenient and makes using Firefox my second choice. Thanks.

All Replies (3)

more options


What happens when you try to open Outlook mail in Firefox for Android? Is there any error message that is displayed?

more options

This is on my PC. When I click on Outlook a tab appears and the screen goes white as if loading, then the tab disappears and the screen returns to my homepage.No error message,Outlook just won't load. It tries but no go.

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}