Firefox keeps crashing when i try to download files. It has done this with pdf, word, and jpeg.
question above says it all.
Additional System Details
- Shockwave Flash 32.0 r0
- User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0
Click on the 3 horizontal lines in the
top right of your Firefox window. Select options. Under General, scroll down to the category Applications. Find the file type you want to
change the action on, then select the
action from a drop down menu on the right.
Dinushi Dhananjani said
Click on the 3 horizontal lines in the top right of your Firefox window. Select options. Under General, scroll down to the category Applications. Find the file type you want to change the action on, then select the action from a drop down menu on the right. https://support.mozilla.org/en-US/kb/cant-download-or-save-files
well i changed all actions to "always ask" lets see if it helps. thank you.
still keeps crashing.
Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.
Also and/or meanwhile, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any less crashy?