X
Tap here to go to the mobile version of the site.

Support Forum

When I try to download a PDF and save it in a folder, the letters I press to name the file come up as different letters and numbers; how can I fix this?

Posted

When I try to download a PDF and save it in a folder, the letters I press to create a file name come up as different letters and numbers. I press "d" four times and these letters come up "l6n2". It does not happen with word or other documents. How can I fix this?

Thank you for your time.

When I try to download a PDF and save it in a folder, the letters I press to create a file name come up as different letters and numbers. I press "d" four times and these letters come up "l6n2". It does not happen with word or other documents. How can I fix this? Thank you for your time.
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

Ive 0 solutions 8 answers

Hello there,

Does this also happen in other browsers and does anything turn up on a malware scan?

If your computer is malware-free you can try rebooting your computer and re-installing (or refreshing) firefox if the issue persists

[update: saw some details i needed in the question details tab, sorry!]

Hello there, Does this also happen in other browsers and does anything turn up on a malware scan? If your computer is malware-free you can try rebooting your computer and re-installing (or refreshing) firefox if the issue persists [update: saw some details i needed in the question details tab, sorry!]

Modified by Ive

Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17533 solutions 158534 answers

A possible cause is security software with an anti-keylogger feature, so if you have such software then check its settings.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

A possible cause is security software with an anti-keylogger feature, so if you have such software then check its settings. Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.