X
Tap here to go to the mobile version of the site.

Support Forum

Tried to open my Firefox account on new computer. Unfortunately it is linked to a defunct email account and has now been locked.

Posted

I have no access to the old email account. I really want to get my bookmarks from the old (now locked) Firefox account and into a new one. Or even better unlock the old Firefox account on my new computer.

I have no access to the old email account. I really want to get my bookmarks from the old (now locked) Firefox account and into a new one. Or even better unlock the old Firefox account on my new computer.

Chosen solution

If your old Firefox Account is locked and you don't have access to the old email address, you are out of luck. No one will be able to recover the account for you. See I've lost my Firefox Sync account information - What to do for more information.

You will need to make a new Firefox account with another email address, which probably won't be an issue for you since your new email address obviously wasn't linked to the old account.

As for getting the bookmarks from the old account, any data associated with that account is lost unless you are able to access it with the old email address.

Hope this helps.

Read this answer in context 1
Quote
Wesley Branton
  • Top 10 Contributor
691 solutions 5493 answers

Chosen Solution

If your old Firefox Account is locked and you don't have access to the old email address, you are out of luck. No one will be able to recover the account for you. See I've lost my Firefox Sync account information - What to do for more information.

You will need to make a new Firefox account with another email address, which probably won't be an issue for you since your new email address obviously wasn't linked to the old account.

As for getting the bookmarks from the old account, any data associated with that account is lost unless you are able to access it with the old email address.

Hope this helps.

If your old Firefox Account is locked and you don't have access to the old email address, you are out of luck. No one will be able to recover the account for you. See [[I've lost my Firefox Sync account information - What to do]] for more information. You will need to make a new Firefox account with another email address, which probably won't be an issue for you since your new email address obviously wasn't linked to the old account. As for getting the bookmarks from the old account, any data associated with that account is lost unless you are able to access it with the old email address. Hope this helps.
Was this helpful to you? 1
Quote
Al 0 solutions 1 answers

I am able to get it on other synced devices (laptop and android) I am locked out on desktop. I know my accounts.firefox.com password

I am able to get it on other synced devices (laptop and android) I am locked out on desktop. I know my accounts.firefox.com password
Was this helpful to you?
Quote
Wesley Branton
  • Top 10 Contributor
691 solutions 5493 answers

Hi Al!

If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.

Hi Al! If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue. Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently. Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you. Thank you.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.