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Desperate for help! Was not receiving emails - tried to fix it and now accidentally deleted all my emails and local folders.

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I was having problems with not receiving any emails - it kept saying could not connect to server - whilst trying to change my password to see if that would help I have accidentally deleted all my emails, including the folders I made for them - some go back years, I'm so gutted!! My inbox is now totally empty of all the folders, emails, etc - plus the email is still not working! I think I've now changed so many account details etc to try and solve it I'm at a complete loss as to what to do and would be so very grateful if anyone could help me please.

I was having problems with not receiving any emails - it kept saying could not connect to server - whilst trying to change my password to see if that would help I have accidentally deleted all my emails, including the folders I made for them - some go back years, I'm so gutted!! My inbox is now totally empty of all the folders, emails, etc - plus the email is still not working! I think I've now changed so many account details etc to try and solve it I'm at a complete loss as to what to do and would be so very grateful if anyone could help me please.
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Additional System Details

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.2 Safari/605.1.15

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День сумо
  • Top 25 Contributor
12 solutions 356 answers

Hello there. Jo Goodchild.

We have recieved your mail. We try To help you.


Greetings Firefox Volunteer.

Hello there. Jo Goodchild. We have recieved your mail. We try To help you. Greetings Firefox Volunteer.
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День сумо
  • Top 25 Contributor
12 solutions 356 answers

Hello there Jo goodchild.

I will look at thunderbird for you for a suitable solution.

please wait.


Greetings Firefox Volunteer.

Hello there Jo goodchild. I will look at thunderbird for you for a suitable solution. please wait. Greetings Firefox Volunteer.
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День сумо
  • Top 25 Contributor
12 solutions 356 answers

Hello there again. Jo goodchild.


Restore Deleted Thunderbird Emails –

Thunderbird is an email patron by Mozilla. For Thunderbird users with a Windows OS, there is a way to restore deleted emails. The recovery process engages access to application data and altering a small number of lines of code.

Instructions

1) Click on the Windows Start menu and select “Run.”

2) Type “%AppData%” in the space provided. Press “Enter.”

3) Open the “Thunderbird” folder, and then the “Profiles” folder. Select your default profile and open the “Mail” folder within it.

4) Open the folder having the name of the incoming mail server.

5) Open the “Inbox” file having no file extension in the Windows Notepad. Don’t unlock the “Inbox.msf” file.

6) Look for the text of the email you’re trying to recover. Select “Find” from the “Edit” menu to launch Notepad’s text finder.

7) Locate the line titled “X-Mozilla-Status:” above your target email’s text. Change the numbers on this line to “0.”

8 ) Save the file and shut Notepad. Launch Thunderbird to look for your restored mail.

9) You have successfully restored email from your Thunderbird account.


Try this one. Let me hear from you.


Greetings Thunderbird Volunteer.

Hello there again. Jo goodchild. Restore Deleted Thunderbird Emails – Thunderbird is an email patron by Mozilla. For Thunderbird users with a Windows OS, there is a way to restore deleted emails. The recovery process engages access to application data and altering a small number of lines of code. Instructions 1) Click on the Windows Start menu and select “Run.” 2) Type “%AppData%” in the space provided. Press “Enter.” 3) Open the “Thunderbird” folder, and then the “Profiles” folder. Select your default profile and open the “Mail” folder within it. 4) Open the folder having the name of the incoming mail server. 5) Open the “Inbox” file having no file extension in the Windows Notepad. Don’t unlock the “Inbox.msf” file. 6) Look for the text of the email you’re trying to recover. Select “Find” from the “Edit” menu to launch Notepad’s text finder. 7) Locate the line titled “X-Mozilla-Status:” above your target email’s text. Change the numbers on this line to “0.” 8 ) Save the file and shut Notepad. Launch Thunderbird to look for your restored mail. 9) You have successfully restored email from your Thunderbird account. Try this one. Let me hear from you. Greetings Thunderbird Volunteer.
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Question owner

Hi there - thank you so much for trying to help - I should of told you I am using a Macbook Pro just updated to latest software Catalina - details as below:

 Model Identifier:	MacBookPro11,1
 Processor Name:	Dual-Core Intel Core i5
 Processor Speed:	2.6 GHz
 Number of Processors:	1
 Total Number of Cores:	2
 L2 Cache (per Core):	256 KB
 L3 Cache:	3 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	157.0.0.0.0
 SMC Version (system):	2.16f68

If you could offer any more help now you know this I would be very grateful - thank you

Hi there - thank you so much for trying to help - I should of told you I am using a Macbook Pro just updated to latest software Catalina - details as below: Model Identifier: MacBookPro11,1 Processor Name: Dual-Core Intel Core i5 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 3 MB Hyper-Threading Technology: Enabled Memory: 16 GB Boot ROM Version: 157.0.0.0.0 SMC Version (system): 2.16f68 If you could offer any more help now you know this I would be very grateful - thank you
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День сумо
  • Top 25 Contributor
12 solutions 356 answers

Hello there. Jo goodchild.


Yes your Mac Book is oké.

yes a good composition of parts yes.

Did you get new?

Does it shine?


Greetings Firefox Volunteer.

Hello there. Jo goodchild. Yes your Mac Book is oké. yes a good composition of parts yes. Did you get new? Does it shine? Greetings Firefox Volunteer.
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День сумо
  • Top 25 Contributor
12 solutions 356 answers

Hello there. Jo Goodchild.


okay there is a recovery program on the internet use google to get there.

It is called Recuva that you may have encountered it.

try to download that it is free to use to so far.


I will continue to search for you because you use a macbook what we now know.

one moment please



Greetings Firefox Volunteer.

Hello there. Jo Goodchild. okay there is a recovery program on the internet use google to get there. It is called Recuva that you may have encountered it. try to download that it is free to use to so far. I will continue to search for you because you use a macbook what we now know. one moment please Greetings Firefox Volunteer.
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День сумо
  • Top 25 Contributor
12 solutions 356 answers

Hello there Jo goodchild.


http://www.mozbackup.nl/


yes hello the folders can be found if they had just been deleted and were in the same area as where deleted folders should be.

these maps are also placed on the server.

If they are deleted there you can purchase a recovery program.


some are free others are not.

Did you not have a backup with mozbackup?


you can look in the trash where they might still exist. You can restore these items and folders with the restore button by clicking on your mouse.


Incidentally, it is not very advisable to simply download recovery software and install it on your computer when you want to recover deleted files.

Because when files and data are deleted from the hard disk via your operating system, that means in fact that only these files and data can no longer be accessed via your operating system So they are still on the hard disk. And that is precisely why files that have been deleted can often be recovered.

Often often, but not always. That is because the place on the hard disk where the file we deleted is still invisible from your operating system may be reused to set up something else.

And so it can happen that when you download and install data recovery software on the hard disk, these program files could be put by your operating system exactly where you previously had the files or data you wanted to retrieve.

It is therefore smart to install data recovery software on a different disk drive than the disk drive containing the deleted files that you want to restore. And that could even be an external hard drive or a USB stick.


Greetings Firefox Volunteer.

Hello there Jo goodchild. http://www.mozbackup.nl/ yes hello the folders can be found if they had just been deleted and were in the same area as where deleted folders should be. these maps are also placed on the server. If they are deleted there you can purchase a recovery program. some are free others are not. Did you not have a backup with mozbackup? you can look in the trash where they might still exist. You can restore these items and folders with the restore button by clicking on your mouse. Incidentally, it is not very advisable to simply download recovery software and install it on your computer when you want to recover deleted files. Because when files and data are deleted from the hard disk via your operating system, that means in fact that only these files and data can no longer be accessed via your operating system So they are still on the hard disk. And that is precisely why files that have been deleted can often be recovered. Often often, but not always. That is because the place on the hard disk where the file we deleted is still invisible from your operating system may be reused to set up something else. And so it can happen that when you download and install data recovery software on the hard disk, these program files could be put by your operating system exactly where you previously had the files or data you wanted to retrieve. It is therefore smart to install data recovery software on a different disk drive than the disk drive containing the deleted files that you want to restore. And that could even be an external hard drive or a USB stick. Greetings Firefox Volunteer.
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День сумо
  • Top 25 Contributor
12 solutions 356 answers

Hello there again. Jo goodchild.



Turn off Thunderbird and do not compact - Locate the file containing the message (same name as the folder in Thunderbird, no extension) in your profile In this case the file name would be "Drafts". - Delete the file with the same name and the extension .msf - Open the file without extension with Notepad (or another text editor) - Locate the messages (I hope you remember something like subject or sender) - Change the status (X-Status) to all zero - Save that file - Restart Thunderbird



You can try it. Let me hear from you.

Greetings Firefox Volunteer.

Hello there again. Jo goodchild. Turn off Thunderbird and do not compact - Locate the file containing the message (same name as the folder in Thunderbird, no extension) in your profile In this case the file name would be "Drafts". - Delete the file with the same name and the extension .msf - Open the file without extension with Notepad (or another text editor) - Locate the messages (I hope you remember something like subject or sender) - Change the status (X-Status) to all zero - Save that file - Restart Thunderbird You can try it. Let me hear from you. Greetings Firefox Volunteer.
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christ1
  • Top 25 Contributor
2171 solutions 15897 answers
I think I've now changed so many account details etc to try and solve it I'm at a complete loss

Then please stop messing with it.

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

I was having problems with not receiving any emails

What is the exact error message? Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

it kept saying could not connect to server - whilst trying to change my password to see if that would help

Logic suggests, when Thunderbird can't even connect to the server, how is the server supposed to verify the password?

I have accidentally deleted all my emails

For changing the account password you'd need to login to your account via webmail. It is virtually impossible to delete all messages when changing the password. So what exactly did you do?

<blockquote> I think I've now changed so many account details etc to try and solve it I'm at a complete loss </blockquote> Then please stop messing with it. Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png">, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply. <blockquote> I was having problems with not receiving any emails </blockquote> What is the exact error message? Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem <blockquote> it kept saying could not connect to server - whilst trying to change my password to see if that would help </blockquote> Logic suggests, when Thunderbird can't even connect to the server, how is the server supposed to verify the password? <blockquote> I have accidentally deleted all my emails </blockquote> For changing the account password you'd need to login to your account via webmail. It is virtually impossible to delete all messages when changing the password. So what exactly did you do?
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Question owner

christ1 said

I think I've now changed so many account details etc to try and solve it I'm at a complete loss

Then please stop messing with it.

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

I was having problems with not receiving any emails

What is the exact error message? Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

it kept saying could not connect to server - whilst trying to change my password to see if that would help

Logic suggests, when Thunderbird can't even connect to the server, how is the server supposed to verify the password?

I have accidentally deleted all my emails

For changing the account password you'd need to login to your account via webmail. It is virtually impossible to delete all messages when changing the password. So what exactly did you do?


Are you trying to help me or are you just being rude and obnoxious because you feel superior to someone who made a genuine mistake then panicked and tried to sort it out themselves?? I am not a child so don't tell me to "stop messing with it" - I have never before had such an unhelpful "support" reply - you need to go away and learn some manners and how to communicate with people before you try to "help" anyone else, as I understand this is a voluntary support so feel free not to "help" me anymore!

''christ1 [[#answer-1259736|said]]'' <blockquote> <blockquote> I think I've now changed so many account details etc to try and solve it I'm at a complete loss </blockquote> Then please stop messing with it. Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png">, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply. <blockquote> I was having problems with not receiving any emails </blockquote> What is the exact error message? Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem <blockquote> it kept saying could not connect to server - whilst trying to change my password to see if that would help </blockquote> Logic suggests, when Thunderbird can't even connect to the server, how is the server supposed to verify the password? <blockquote> I have accidentally deleted all my emails </blockquote> For changing the account password you'd need to login to your account via webmail. It is virtually impossible to delete all messages when changing the password. So what exactly did you do? </blockquote> Are you trying to help me or are you just being rude and obnoxious because you feel superior to someone who made a genuine mistake then panicked and tried to sort it out themselves?? I am not a child so don't tell me to "stop messing with it" - I have never before had such an unhelpful "support" reply - you need to go away and learn some manners and how to communicate with people before you try to "help" anyone else, as I understand this is a voluntary support so feel free not to "help" me anymore!
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christ1
  • Top 25 Contributor
2171 solutions 15897 answers

You're welcome.

You're welcome.
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