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FF Freezes for no apparent reason.

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Simply opened a Word doc. Firefox freezes. Hate this underdeveloped browser.

Simply opened a Word doc. Firefox freezes. Hate this underdeveloped browser.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

WMagicModel
  • Top 25 Contributor
  • Administrator
14 solutions 204 answers

Hi Niki-,

I am sorry to hear you are having issues with your web browser freezing.

Besides the recommendations from the prior thread, you may want to try starting Firefox in Safe Mode as there may be an extension causing issues with your web browser. Starting in Safe Mode will disable all add-ons for troubleshooting.

You could try running anti-virus software linked below: How do I get rid of malware?

Have you followed up with any of the recommendations from your prior thread? https://support.mozilla.org/en-US/questions/1269684

Let me know if I could further assist.

Hi Niki-, I am sorry to hear you are having issues with your web browser freezing. Besides the recommendations from the prior thread, you may want to try starting Firefox in [[Troubleshoot Firefox issues using Safe Mode|Safe Mode]] as there may be an extension causing issues with your web browser. Starting in Safe Mode will disable all add-ons for troubleshooting. You could try running anti-virus software linked below: [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware_2 How do I get rid of malware?] Have you followed up with any of the recommendations from your prior thread? https://support.mozilla.org/en-US/questions/1269684 Let me know if I could further assist.
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cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158559 answers

How are you opening this Word Doc?

Firefox doesn't support this file format natively, so you would have to select a suitable application (NOT Firefox) when you get an 'Open with' or a 'Save File' dialog.

How are you opening this Word Doc? Firefox doesn't support this file format natively, so you would have to select a suitable application (NOT Firefox) when you get an 'Open with' or a 'Save File' dialog.
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