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Cannot create an account - email was returned

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I am trying to create an account but the registration form keeps showing "email was returned" even thought I have entered a correct address. The verification link gets delivered to my inbox but once I click it, it says it's already expired.

I am trying to create an account but the registration form keeps showing "email was returned" even thought I have entered a correct address. The verification link gets delivered to my inbox but once I click it, it says it's already expired.

Chosen solution

Thanks for your reply, Wesley. You got me thinking about how the communication between Mozilla and our mailserver actually looks like. And since it's a company mailserver we're talking about, I have the luxury of looking into SMTP logs. Found out the user that was trying to sing up for Sync account had an automatic responder enabled, so I've temporarily turned it off, and it worked!

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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Wesley Branton
  • Top 10 Contributor
612 solutions 5122 answers

There are a couple of email providers (I've found it a lot with Yahoo and ISP-exclusive email addresses) where the email actually gets delivered but the email provider returns a message that says the address was not found. Unfortunately, if the Firefox Account system gets one of those, it has no idea that it's untrue.

I guess the best option would be to open an account under a different email address from a different email provider (if possible) or contact your email provider for more help. Some providers have very strict "spam" filters.

Hope this helps.

There are a couple of email providers (I've found it a lot with Yahoo and ISP-exclusive email addresses) where the email actually gets delivered but the email provider returns a message that says the address was not found. Unfortunately, if the Firefox Account system gets one of those, it has no idea that it's untrue. I guess the best option would be to open an account under a different email address from a different email provider (if possible) or contact your email provider for more help. Some providers have very strict "spam" filters. Hope this helps.
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Chosen Solution

Thanks for your reply, Wesley. You got me thinking about how the communication between Mozilla and our mailserver actually looks like. And since it's a company mailserver we're talking about, I have the luxury of looking into SMTP logs. Found out the user that was trying to sing up for Sync account had an automatic responder enabled, so I've temporarily turned it off, and it worked!

Thanks for your reply, Wesley. You got me thinking about how the communication between Mozilla and our mailserver actually looks like. And since it's a company mailserver we're talking about, I have the luxury of looking into SMTP logs. Found out the user that was trying to sing up for Sync account had an automatic responder enabled, so I've temporarily turned it off, and it worked!
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