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Suddenly unable to create folders in imap account

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Windows 8.1 Switching many files and folders from several pop accounts to imap accounts. Server is comcast. Have created many folders in one imap account but other imap account allowed a couple of folders to be created and now will allow no more. I have tried to create one for folders only and for messages only.

Windows 8.1 Switching many files and folders from several pop accounts to imap accounts. Server is comcast. Have created many folders in one imap account but other imap account allowed a couple of folders to be created and now will allow no more. I have tried to create one for folders only and for messages only.

Chosen solution

I presume you created new mail accounts set up as Imap and not try swapping the server settings of a pop account.

Imap behaves very differently from POP. Imap only shows what is on server, so emails are stored on the server. You subscribe to see folders that are on server. You cannot assume that just because you have copies downloaded to imap folders that they are like a backup because the folders synchronise with server. Imap account folders and server folders are in effect one and the same.

re : Have created many folders in one imap account Are those folders currently empty ? Are they subfolders to the Inbox or sub folders to the imap mail account name folder? Can you post image showing the folders so we can understand the hierachy you have created?


When you try to create a folder, what process do you use and at what point is it failing? For example: right click on imap mail account name and select 'New folder'. Is 'New Folder' greyed out? Does clicking on 'New folder' open the window to create a new folder? Is the 'Create Folder' button greyed out? Do you enter data and click on 'Create folder', but nothing happens?

Maybe it is creating the folder but you cannot see it in Thunderbird. If you logon to webmail account, do you see the new folder(s)? Is new folder under 'My Folders' ? If yes, have you subscribed to see it in Thunderbird?


How to subscribe to see imap folders:

  • Right-click on your mail account name folder in Folder Pane and select 'Subscribe'
  • click on 'Refresh'
  • Available IMAP folders on the server will be listed.
  • Select the ones that you want to add to your mail client
  • click the 'Subscribe' button.
  • Press the 'OK' button


To delete : unsubscribe from seeing the folder and then delete. Note you cannot delete default folders.

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Question owner

TB 60.9.0 JRose And now the other account will allow neither creation nor deletion of folders, the same with the first account mentioned.

TB 60.9.0 JRose And now the other account will allow neither creation nor deletion of folders, the same with the first account mentioned.

Modified by jrose1970

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Toad-Hall
  • Top 10 Contributor
1792 solutions 12058 answers

Chosen Solution

I presume you created new mail accounts set up as Imap and not try swapping the server settings of a pop account.

Imap behaves very differently from POP. Imap only shows what is on server, so emails are stored on the server. You subscribe to see folders that are on server. You cannot assume that just because you have copies downloaded to imap folders that they are like a backup because the folders synchronise with server. Imap account folders and server folders are in effect one and the same.

re : Have created many folders in one imap account Are those folders currently empty ? Are they subfolders to the Inbox or sub folders to the imap mail account name folder? Can you post image showing the folders so we can understand the hierachy you have created?


When you try to create a folder, what process do you use and at what point is it failing? For example: right click on imap mail account name and select 'New folder'. Is 'New Folder' greyed out? Does clicking on 'New folder' open the window to create a new folder? Is the 'Create Folder' button greyed out? Do you enter data and click on 'Create folder', but nothing happens?

Maybe it is creating the folder but you cannot see it in Thunderbird. If you logon to webmail account, do you see the new folder(s)? Is new folder under 'My Folders' ? If yes, have you subscribed to see it in Thunderbird?


How to subscribe to see imap folders:

  • Right-click on your mail account name folder in Folder Pane and select 'Subscribe'
  • click on 'Refresh'
  • Available IMAP folders on the server will be listed.
  • Select the ones that you want to add to your mail client
  • click the 'Subscribe' button.
  • Press the 'OK' button


To delete : unsubscribe from seeing the folder and then delete. Note you cannot delete default folders.

I presume you created new mail accounts set up as Imap and not try swapping the server settings of a pop account. Imap behaves very differently from POP. Imap only shows what is on server, so emails are stored on the server. You subscribe to see folders that are on server. You cannot assume that just because you have copies downloaded to imap folders that they are like a backup because the folders synchronise with server. Imap account folders and server folders are in effect one and the same. re :'' Have created many folders in one imap account'' Are those folders currently empty ? Are they subfolders to the Inbox or sub folders to the imap mail account name folder? Can you post image showing the folders so we can understand the hierachy you have created? When you try to create a folder, what process do you use and at what point is it failing? For example: right click on imap mail account name and select 'New folder'. Is 'New Folder' greyed out? Does clicking on 'New folder' open the window to create a new folder? Is the 'Create Folder' button greyed out? Do you enter data and click on 'Create folder', but nothing happens? Maybe it is creating the folder but you cannot see it in Thunderbird. If you logon to webmail account, do you see the new folder(s)? Is new folder under 'My Folders' ? If yes, have you subscribed to see it in Thunderbird? How to subscribe to see imap folders: * Right-click on your mail account name folder in Folder Pane and select 'Subscribe' * click on 'Refresh' * Available IMAP folders on the server will be listed. * Select the ones that you want to add to your mail client * click the 'Subscribe' button. * Press the 'OK' button To delete : unsubscribe from seeing the folder and then delete. Note you cannot delete default folders.
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Question owner

"I presume you created new mail accounts set up as Imap and not try swapping the server settings of a pop account." Correct. I wish I had known that was an option.

"Do you enter data and click on 'Create folder', but nothing happens?" That is what has been happening for several days until your very informative post. With it, I believe I can find my way.

My 40K emails from the past arranged in files and folders; are they stored on my computer?

They are also on Comcast because I have always left them on the server. If I use TB message filter to store them in the files and folder structure I have created in the new Imap accounts, would that then have them stored in files and folders on Comcast? That would be a help not having to back them up periodically.

"I presume you created new mail accounts set up as Imap and not try swapping the server settings of a pop account." Correct. I wish I had known that was an option. "Do you enter data and click on 'Create folder', but nothing happens?" That is what has been happening for several days until your very informative post. With it, I believe I can find my way. My 40K emails from the past arranged in files and folders; are they stored on my computer? They are also on Comcast because I have always left them on the server. If I use TB message filter to store them in the files and folder structure I have created in the new Imap accounts, would that then have them stored in files and folders on Comcast? That would be a help not having to back them up periodically.
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Toad-Hall
  • Top 10 Contributor
1792 solutions 12058 answers

Helpful Reply

Creating a new mail account and setting up as Imap is the only and correct method. So it was good to hear you had done this correctly. Some people in the past have tried altering the server settings and this caused all kinds of problems as the two are set up entirely differently and stored in different folders in the profile.

They are also on Comcast because I have always left them on the server. That's good as it means you can now organise them into various imap folders. If I use TB message filter to store them in the files and folder structure I have created in the new Imap accounts, would that then have them stored in files and folders on Comcast? Yes.

That would be a help not having to back them up periodically. If they are on server, then you still only have only the one copy.

Creating a new mail account and setting up as Imap is the only and correct method. So it was good to hear you had done this correctly. Some people in the past have tried altering the server settings and this caused all kinds of problems as the two are set up entirely differently and stored in different folders in the profile. ''They are also on Comcast because I have always left them on the server.'' That's good as it means you can now organise them into various imap folders. ''If I use TB message filter to store them in the files and folder structure I have created in the new Imap accounts, would that then have them stored in files and folders on Comcast? '' Yes. ''That would be a help not having to back them up periodically.'' If they are on server, then you still only have only the one copy.
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