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I want to use products like amazon prime, spotify and netflix but my firefox won't let me saying i dont have a plugin or the right update but i have all of them

  • 4 replies
  • 2 have this problem
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  • Last reply by cor-el

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anything which streams content wont work on my firefox, it either needs an update to the browser or a plug in but i have installed the nessecary plugins and add ons and updates and yet it still won't work

All Replies (4)

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Hi rnashmorgan,

I noticed you are running an older version of Firefox 66.0.3.

Have you tried Safe Mode ? This will boot Firefox with Extensions turned off to troubleshoot common Firefox problems .

To do this:

  1. Click the menu button
  2. Numbered list item
  3. Click Help(?)
  4. Click Restart with Add-ons Disabled...
  5. Click Restart again and then choose Restart in Safe Mode

Have you tried to update Firefox to its latest release ? To do this :

  1. Click the menu button
  2. Click Help(?)
  3. The About Firefox Mozilla window will automatically download and once it is complete click Restart to Update Firefox
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neither of these have worked is there anything else i could do?

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Could you check this article and double-check that you have the Widevine plugin installed and enabled: Watch DRM content on Firefox.

Also, what version of Widevine do you have? There are some other threads about problems with a recent Widevine update.

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What version of Widevine do you have installed if you check this on the about:addons page ?

  • Tools -> Add-ons -> Plugins

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

Modified by cor-el