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I updated v60.5.1 to v68.1.0 and it deleted all my important emails and email accounts that were in v60.5.1 and I want them back.

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I updated v60.5.1 to v68.1.0 and it deleted all my important emails and email accounts that were in v60.5.1 and I want them back. why did this happen and can I get emails back?

I updated v60.5.1 to v68.1.0 and it deleted all my important emails and email accounts that were in v60.5.1 and I want them back. why did this happen and can I get emails back?

Chosen solution

@Johann, I suspect bBackup isn't a useful answer here.

4ARC, try starting at the Windows command line with

  thunderbird.exe -P

1. What profiles do you see? 2. And if you see one at the top named "default" what happens if you choose that one?

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36

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JohannHan 8 solutions 128 answers

Restore your back-up.

When you use IMAP, you have your emails back after entering your mail-account in Thunderbird, because the messages are still on the server of the provider.

Restore your back-up. When you use IMAP, you have your emails back after entering your mail-account in Thunderbird, because the messages are still on the server of the provider.
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Wayne Mery
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591 solutions 5572 answers

Chosen Solution

@Johann, I suspect bBackup isn't a useful answer here.

4ARC, try starting at the Windows command line with

  thunderbird.exe -P

1. What profiles do you see? 2. And if you see one at the top named "default" what happens if you choose that one?

@Johann, I suspect bBackup isn't a useful answer here. 4ARC, try starting at the Windows command line with thunderbird.exe -P 1. What profiles do you see? 2. And if you see one at the top named "default" what happens if you choose that one?
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Question owner

I picked the top named "default" and started Thunderbird. My accounts and emails were back. Thank you very much. Some of those mails were very important.

I picked the top named "default" and started Thunderbird. My accounts and emails were back. Thank you very much. Some of those mails were very important.
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jubalante 0 solutions 2 answers

I picked "default" and a blank Thunderbird came up -- no accounts, no saved e-mail, no archives. Asked to setup new e-mail accounts from scratch. Seems to have lost everything.

I picked "default" and a blank Thunderbird came up -- no accounts, no saved e-mail, no archives. Asked to setup new e-mail accounts from scratch. Seems to have lost everything.
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Otter888 0 solutions 3 answers

I had all email accounts deleted too - NOT HAPPY AT ALL Sorry, but I think having to create a new profile - and spend hours trying to figure out what is going on/wrong and finding solutions to fix this - is by no means good enough!!! To me it's a failure of Mozilla-TB. Which - until the last update had always been reliable.

'NAIVELY' had I clicked ‘yes’ to update TB - assuming like most software updates it would run without interference - BUT without warning or hints to back up everything first - the update had wiped out my complete profile and address book !!!.

I almost had a breakdown when I found EVERYTING had vanished!!!! Being self-employed with 6 email accounts/addresses, I can not afford to spend hours trying to fix this. In the end I did a system reset/restore but it did not get my address book back. Low and behold I spend in excess of 5 hours getting my customer emails back and accessing new emails. Time that I have lost and cost a lot of money!

However, now every morning TB asks to update - I am drrreading it, Grrr - and click it away. Why can't TB fix this failure?

Question now is: How do I stop TB from updating. I want to keep everything as is and don’t want to spend any more unnecessary time to fix an TB error /failure.

I had all email accounts deleted too - NOT HAPPY AT ALL Sorry, but I think having to create a new profile - and spend hours trying to figure out what is going on/wrong and finding solutions to fix this - is by no means good enough!!! To me it's a failure of Mozilla-TB. Which - until the last update had always been reliable. 'NAIVELY' had I clicked ‘yes’ to update TB - assuming like most software updates it would run without interference - BUT without warning or hints to back up everything first - the update had wiped out my complete profile and address book !!!. I almost had a breakdown when I found EVERYTING had vanished!!!! Being self-employed with 6 email accounts/addresses, I can not afford to spend hours trying to fix this. In the end I did a system reset/restore but it did not get my address book back. Low and behold I spend in excess of 5 hours getting my customer emails back and accessing new emails. Time that I have lost and cost a lot of money! However, now every morning TB asks to update - I am drrreading it, Grrr - and click it away. Why can't TB fix this failure? Question now is: How do I stop TB from updating. I want to keep everything as is and don’t want to spend any more unnecessary time to fix an TB error /failure.
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