X
Tap here to go to the mobile version of the site.

Support Forum

Forcing the user name to be the email address is a privacy issue!

xxx
Posted

I just signed up with my email address and noticed that my user name automatically became the local part of the mail address (localpart@domain). The user name cannot be changed.

That's a huge privacy issue because my account is forcibly named after my real name because of my email address. I do not want that to be public! I don't understand why this decision was made by Mozilla, when the first thing you see on firefox.com is the slogen: "And start getting the respect you deserve with our family of privacy-first products."

I know that I can change the display name, but you can still see my real name in the profile URL and on my profile page itself.

I just signed up with my email address and noticed that my user name automatically became the local part of the mail address (localpart@domain). The user name cannot be changed. That's a huge privacy issue because my account is forcibly named after my real name because of my email address. I do not want that to be public! I don't understand why this decision was made by Mozilla, when the first thing you see on firefox.com is the slogen: "And start getting the respect you deserve with our family of privacy-first products." I know that I can change the display name, but you can still see my real name in the profile URL and on my profile page itself.

Modified by xxx

Chosen solution

Hi xxx,

My name is Kiki, the community manager in SUMO. I can totally understand your concern. I'll bring this topic to the product team so they can consider to at least add an option for the users to change their username. If you're interested to follow up the progress, you can do so follow this issue on github.

Read this answer in context 0
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

McCoy
  • Top 10 Contributor
545 solutions 5139 answers

Hello xxx,

Don't worry : when you click on your avatar or display name and then on "View Profile", you're the only one who gets to see those private details.

Everybody else sees them when they view their own profile.

But when you view somebody else's profile, you won't see them - try it and go to my profile .....

(it's totally understandable that you thought that everybody could now see your email address etc.)

Hello xxx, Don't worry : when you click on your avatar or display name and then on "View Profile", you're the only one who gets to see those private details. Everybody else sees them when they view their own profile. But when you view somebody else's profile, you won't see them - try it and go to my profile ..... (it's totally understandable that you thought that everybody could now see your email address etc.)
Was this helpful to you? 0
Quote

Question owner

McCoy said

Hello xxx, Don't worry : when you click on your avatar or display name and then on "View Profile", you're the only one who gets to see those private details. Everybody else sees them when they view their own profile. But when you view somebody else's profile, you won't see them - try it and go to my profile ..... (it's totally understandable that you thought that everybody could now see your email address etc.)

I'm not worried about my mail address, I'm worried about the REAL NAME used in my mail address. And you can totally see that.

In your case:

McCoy (McCoy-thereal) https://support.mozilla.org/en-US/user/McCoy-thereal

In my case it's firstname.lastname.

''McCoy [[#answer-1252733|said]]'' <blockquote> Hello xxx, Don't worry : when you click on your avatar or display name and then on "View Profile", you're the only one who gets to see those private details. Everybody else sees them when they view their own profile. But when you view somebody else's profile, you won't see them - try it and go to my profile ..... (it's totally understandable that you thought that everybody could now see your email address etc.) </blockquote> I'm not worried about my mail address, I'm worried about the REAL NAME used in my mail address. And you can totally see that. In your case: McCoy ('''McCoy-thereal''') https://support.mozilla.org/en-US/user/'''McCoy-thereal''' In my case it's '''firstname.lastname'''.

Modified by xxx

Was this helpful to you?
Quote
McCoy
  • Top 10 Contributor
545 solutions 5139 answers

xxx said

I'm not worried about my mail address, I'm worried about the REAL NAME used in my mail address. And you can totally see that.
In your case:
McCoy (McCoy-thereal)
https://support.mozilla.org/en-US/user/ McCoy-thereal
In my case it's firstname.lastname.

I just checked, and it appears that when you created your account, you entered your real name as your username.

When I created my account I entered "McCoy-thereal" as my username, and "McCoy" as my display name.

Only an administrator can change your username, so I will forward this to an administrator and ask them to contact you.

Till then : I don't think that anybody will be interested to find out what "xxx's" real name is, so don't worry ......

''xxx [[#answer-1252735|said]]'' <blockquote> I'm not worried about my mail address, I'm worried about the REAL NAME used in my mail address. And you can totally see that.<BR> In your case:<BR> McCoy ('''McCoy-thereal''')<BR> https://support.mozilla.org/en-US/user/''' McCoy-thereal'''<BR> In my case it's '''firstname.lastname'''.<BR> </blockquote> I just checked, and it appears that when you created your account, you entered your real name as your username. When I created my account I entered "McCoy-thereal" as my username, and "McCoy" as my display name. Only an administrator can change your username, so I will forward this to an administrator and ask them to contact you. Till then : I don't think that anybody will be interested to find out what "xxx's" real name is, so don't worry ......
Was this helpful to you? 0
Quote

Question owner

Please stop telling me to not worry, that should not be your concern.

I was not able to choose any user name. It was automatically created from the email addres.

https://imgur.com/a/ROsomd5

Perhaps you could show me where to choose a user name upon signup? Because I don't believe you can actually choose one.

Please stop telling me to not worry, that should not be your concern. I was not able to choose any user name. It was automatically created from the email addres. https://imgur.com/a/ROsomd5 Perhaps you could show me where to choose a user name upon signup? Because I don't believe you can actually choose one.
Was this helpful to you?
Quote
McCoy
  • Top 10 Contributor
545 solutions 5139 answers

Helpful Reply

I have forwarded this thread in an email to an adminstrator and
asked them to contact you.

Please forgive me for trying to reassure you - I'm only a volunteer contributor, a user just like you, trying to help other users in my spare time

I have forwarded this thread in an email to an adminstrator and <BR>asked them to contact you. Please forgive me for trying to reassure you - I'm only a volunteer contributor, a user just like you, trying to help other users in my spare time
Was this helpful to you? 1
Quote
Kiki
  • Administrator
5 solutions 19 answers

Chosen Solution

Hi xxx,

My name is Kiki, the community manager in SUMO. I can totally understand your concern. I'll bring this topic to the product team so they can consider to at least add an option for the users to change their username. If you're interested to follow up the progress, you can do so follow this issue on github.

Hi xxx, My name is Kiki, the community manager in SUMO. I can totally understand your concern. I'll bring this topic to the product team so they can consider to at least add an option for the users to change their username. If you're interested to follow up the progress, you can do so follow this [https://github.com/mozilla/kitsune/issues/3603 issue] on github.
Was this helpful to you?
Quote

Question owner

Hi Kiki, thanks for this. When I signed up, I chose the Firefox account and not the SUMO account. Does this issue regard both account types?

Hi Kiki, thanks for this. When I signed up, I chose the Firefox account and not the SUMO account. Does this issue regard both account types?
Was this helpful to you?
Quote
Kiki
  • Administrator
5 solutions 19 answers

I can confirm that I'm not able to modify my username as well (I made my account in 2013). But I don't know if it has something to do because I've merged my old SUMO account with my FxA when we introduce the integration back then in May.

I can confirm that I'm not able to modify my username as well (I made my account in 2013). But I don't know if it has something to do because I've merged my old SUMO account with my FxA when we introduce the integration [https://blog.mozilla.org/sumo/2019/05/10/sumo-firefox-accounts-integration/ back then in May].
Was this helpful to you?
Quote
McCoy
  • Top 10 Contributor
545 solutions 5139 answers

Helpful Reply

xxx said

When I signed up, I chose the Firefox account and not the SUMO account. Does this issue regard both account types?

@ xxx and Kiki :

I was wondering if maybe something went wrong with number 3 in this article (?) :

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

Cause (as far as I know) only for a Firefox Sync account goes that one's email address is also the username (which cannot be seen by others ).



@ Kiki :

An administrator should be able to change the username - this has always been the case in the past; has this changed ?

''xxx [[#answer-1252774|said]]'' <blockquote> When I signed up, I chose the Firefox account and not the SUMO account. Does this issue regard both account types? </blockquote> @ xxx and Kiki : I was wondering if maybe something went wrong with number 3 in this article (?) : https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account Cause (as far as I know) only for a Firefox Sync account goes that one's email address is also the username (which cannot be seen by others ). ----------------------------------------------------------------------------------------------<BR> @ Kiki : An administrator should be able to change the username - this has always been the case in the past; has this changed ?
Was this helpful to you? 1
Quote
Kiki
  • Administrator
5 solutions 19 answers

Hi xxx,

your username should've been changed by now. Let me know if you need any more help.

Thanks!

Hi xxx, your username should've been changed by now. Let me know if you need any more help. Thanks!
Was this helpful to you? 1
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.