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firefox downloaded but will not launch a page

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windows 8...downloaded firefox but will not access a website.

windows 8...downloaded firefox but will not access a website.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

My_Cheese_Is_Slippin'
  • Top 10 Contributor
66 solutions 765 answers

Hi tysweetpea, Can you connect with any other browsers? Do you see any error messages?

Hi tysweetpea, Can you connect with any other browsers? Do you see any error messages?
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Question owner

no problems on IE...no error message...no problems uninstalling and reinstalling firefox. when I go to launch a website the page is just blank and no attempt to open.

no problems on IE...no error message...no problems uninstalling and reinstalling firefox. when I go to launch a website the page is just blank and no attempt to open.
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FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address bar. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced, ''' Select '''Network. ''' [56+] Type '''about:preferences#general'''<enter> in the address bar. Look for '''Network. ''' +++++++++++++++++++++ Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try '''No Proxy. ''' If there is a problem, then try '''System Proxy. ''' ------------------- Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
66 solutions 765 answers

Also, check that you are not in Offline Mode. Click Menu -> Web Developer and make sure Work Offline is not checked.

Also, check that you are not in Offline Mode. Click Menu -> Web Developer and make sure Work Offline is not checked.
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