X
Tap here to go to the mobile version of the site.

Support Forum

My PCH games do not work for months.Can you fix them for me or tell me how

Posted

See above

See above
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 69.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0
  • Support URL: https://support.mozilla.org/1/firefox/69.0/WINNT/en-US/

Extensions

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Firefox DevTools ADB Extension 0.0.5 (adb@mozilla.org)
  • Ghostery – Privacy Ad Blocker 8.4.2 (firefox@ghostery.com)
  • Ghostery Start Tab 10.36.3 (firefoxtab@ghostery.com)
  • Google 1.0 (google@search.mozilla.org)
  • HTTPS Everywhere 2019.6.27 (https-everywhere@eff.org)
  • To Google Translate 3.10 (jid1-93WyvpgvxzGATw@jetpack)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • uBlock Origin 1.22.2 (uBlock0@raymondhill.net)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Facebook Container 2.0.2 (@contain-facebook) (Inactive)
  • Privacy Badger 2019.7.1.1 (jid1-MnnxcxisBPnSXQ@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9300 GE
  • adapterDescription2:
  • adapterDeviceID: 0x06e0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.356
  • driverDate: 11-14-2016
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 21.21.13.4201
  • driverVersion2:
  • failures: [u'[GFX1-]: Failed to connect WebRenderBridgeChild.', u'[GFX1-]: Parent winow does not match', u'GP+[GFX1-]: Failed ANGLE GL context creation for WebRender: 0000000000000000', u'GP+[GFX1-]: Failed ANGLE GL context creation for WebRender: 0000000000000000', u'GP+[GFX1-]: Failed ANGLE GL context creation for WebRender: 0000000000000000', u'GP+[GFX1-]: Failed to get shared GL context']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'available', u'message': u'Qualified in release', u'type': u'user'}, {u'status': u'unavailable', u'message': u'WebRender initialization failed', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 1, 2, 3, 4, 5]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'CMSOutputProfile': u'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', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'none', u'ApzAutoscrollInput': 1, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 9300 GE Direct3D11 vs_4_0 ps_4_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.21dccd386996)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009bca) EGL_VERSION: 1.4 (ANGLE 2.1.0.21dccd386996) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * tryANGLE * Exhausted GL driver options.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
WMagicModel
  • Top 25 Contributor
  • Administrator
13 solutions 188 answers

Hi Shirley1934,

Sorry to hear you're having issues with your games.

Could you please expand on what PCH is?

Thanks!

Hi Shirley1934, Sorry to hear you're having issues with your games. Could you please expand on what PCH is? Thanks!
Was this helpful to you?
Quote

Question owner

Publisher Clearing House games

Publisher Clearing House games
Was this helpful to you?
Quote
WMagicModel
  • Top 25 Contributor
  • Administrator
13 solutions 188 answers

You could try clearing your cookies and cache :

  1. Click the '3-bar' menu icon on your browser
  2. Click Options
  3. On the left panel, click Privacy & Security

Warning! Clearing all cookies and site data stored by Nightly may sign you out of websites and remove offline web content. Clearing cache data will not affect your logins.

4. Under Cookies & Site Data click Clear Data... and check mark Cookies and Site Data and Cached Web Content click Clear 5. Restart your Firefox browser

If that doesn't work, try restarting Firefox in Safe Mode :

  1. Click the '3-bar' menu icon on your browser
  2. Click Help(?)
  3. Click Restart with Add-ons Disabled...
  4. Click Restart
  5. When prompted, choose Restart in Safe Mode

Let me know if that helped.

You could try clearing your cookies and cache : # Click the '3-bar' '''menu''' icon on your browser # Click '''Options''' # On the left panel, click''' Privacy & Security ''' '''Warning! Clearing all cookies and site data stored by Nightly may sign you out of websites and remove offline web content. Clearing cache data will not affect your logins.''' 4. Under Cookies & Site Data click '''Clear Data... '''and check mark '''Cookies and Site Data''' and '''Cached Web Content '''click Clear 5. Restart your Firefox browser If that doesn't work, try restarting Firefox in Safe Mode : # Click the '3-bar' '''menu''' icon on your browser # Click '''Help(?)''' # Click '''Restart with Add-ons Disabled...''' # Click '''Restart''' # When prompted, choose '''Restart in Safe Mode''' Let me know if that helped.
Was this helpful to you?
Quote

Question owner

I have another problem Firefox is supposed to send me a link to reset my password but they have not sent it and what I try to put in the old one I am told that it is the wrong password and they have closed my games.

I have another problem Firefox is supposed to send me a link to reset my password but they have not sent it and what I try to put in the old one I am told that it is the wrong password and they have closed my games.
Was this helpful to you?
Quote
WMagicModel
  • Top 25 Contributor
  • Administrator
13 solutions 188 answers

Hi shirley1934,

Are you referring to the Publisher Clearing House games password to that website?

to recover your password at publisher clearing house :

  1. Click Contact Us and search for reset password
  2. Click How can I reset my password on my PCH online account?
  3. Click the Forgot Password link in the answer
  4. Make sure you check your inbox/spam/promotion/etc.. folders or do a quick search in your email for "clearing house" or possibly "pch" and that might pull that email up.

Or you could do a search in your inbox for that specific site and it might pop-up in your email.

If you are trying to reset your password for Firefox you can follow this link or these steps taken from the article :

  1. Click the Firefox Account icon in the toolbar in your web browser
  2. Click Manage Account
  3. On the Firefox Account page, click Change next to Password
  4. Enter your old and new passwords, then click Change to finish
Hi shirley1934, Are you referring to the Publisher Clearing House games password to that website? to recover your password at publisher clearing house : # Click '''Contact Us''' and search for ''reset password'' # Click '''How can I reset my password on my PCH online account?''' # Click the Forgot Password link in the answer # Make sure you check your inbox/spam/promotion/etc.. folders or do a quick search in your email for "clearing house" or possibly "pch" and that might pull that email up. Or you could do a search in your inbox for that specific site and it might pop-up in your email. If you are trying to reset your password for Firefox you can follow this [[Change your Firefox Accounts password|link]] or these steps taken from the article : # Click the '''Firefox Account''' icon in the toolbar in your web browser # Click '''Manage Account''' # On the Firefox Account page, click '''Change '''next to Password # Enter your old and new passwords, then click '''Change''' to finish

Modified by WMagicModel

Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.