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cannot read mail if AV is active

Leo
Posted

I've noticed since last days that I cannot read my gmail accounts with TB if my Antivirus is active. I've tried to downgrade from TB 69 to 68, and I've switched from avast to avg antivirus, but in any of this scenario if the AV is running I cannot read my IMAP mail . Could you help me to understand why? thank you

I've noticed since last days that I cannot read my gmail accounts with TB if my Antivirus is active. I've tried to downgrade from TB 69 to 68, and I've switched from avast to avg antivirus, but in any of this scenario if the AV is running I cannot read my IMAP mail . Could you help me to understand why? thank you
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.137 Safari/537.36 Vivaldi/2.7.1628.33

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sfhowes
  • Top 10 Contributor
1551 solutions 7421 answers

Helpful Reply

If the AV is scanning the mail folders, it probably locks access until the process completes. It's a standard recommendation to not enable AV scanning of the the profile folder (as well as SSL connections), but leave the real-time background scanning in place:

http://kb.mozillazine.org/Antivirus_software

If you run Windows in safe mode, you will see the effects of disabling the mail scanning.

If the AV is scanning the mail folders, it probably locks access until the process completes. It's a standard recommendation to not enable AV scanning of the the profile folder (as well as SSL connections), but leave the real-time background scanning in place: http://kb.mozillazine.org/Antivirus_software If you run [https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode Windows in safe mode], you will see the effects of disabling the mail scanning.
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Wayne Mery
  • Top 25 Contributor
  • Moderator
582 solutions 5460 answers

Which AV?

Which AV?
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Question owner

Wayne Mery said

Which AV?

Actually I'm using AVG

''Wayne Mery [[#answer-1251278|said]]'' <blockquote> Which AV? </blockquote> Actually I'm using AVG
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