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Trusteer Raport keeps asking me to re-install it.

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FF 69 - Win 10 pro - Each time I access Santander's website I am asked to update Trusteer Raport, each time i complete it, it says that it has completed sucessfully. It's OK in Google Chrome. Any ideas please?

FF 69 - Win 10 pro - Each time I access Santander's website I am asked to update Trusteer Raport, each time i complete it, it says that it has completed sucessfully. It's OK in Google Chrome. Any ideas please?
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Reboot the computer. If there is still a problem, contact its support.

Reboot the computer. If there is still a problem, contact its support.
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Question owner

Hi, i forgot to mention I have re-booted several time over the weeks it's been going on, I have also uninstalled and reinstalled Trusteer with power off and on’s between and it still keeps asking.

Hi, i forgot to mention I have re-booted several time over the weeks it's been going on, I have also uninstalled and reinstalled Trusteer with power off and on’s between and it still keeps asking.
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Hello DaveAd,

Would you please take a look at this and see if maybe it applies to you :

https://mark1408.wordpress.com/2019/02/28/how-to-install-trusteer-rapport-on-firefox-as-a-non-admin-user/

Hello DaveAd, Would you please take a look at this and see if maybe it applies to you : https://mark1408.wordpress.com/2019/02/28/how-to-install-trusteer-rapport-on-firefox-as-a-non-admin-user/
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Question owner

Sorry, no, but I always run as administrator enyway (i never set up a windows user) - however i did try to run FF 'as administrator' and it still failed. Not sure if that is what you meant with the link. Dave

Sorry, no, but I always run as administrator enyway (i never set up a windows user) - however i did try to run FF 'as administrator' and it still failed. Not sure if that is what you meant with the link. Dave
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FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

FredMcD said

If there is still a problem, contact its support.
''FredMcD [[#answer-1251038|said]]'' <blockquote> If there is still a problem, contact its support. </blockquote>
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