Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updates started failing in version 60.8.0 32 bit. Is this repairable?

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by Garrysch

Garrysch
Garrysch
more options

When I get my update notice, I click it. It then comes back update failed. I use WIN 10. When trying to download the newest version, all my emails were gone, and it asked me to open a new account. Fortunately, I was able to restore Thunderbird from my backups. Why won't the security updates install?

When I get my update notice, I click it. It then comes back update failed. I use WIN 10. When trying to download the newest version, all my emails were gone, and it asked me to open a new account. Fortunately, I was able to restore Thunderbird from my backups. Why won't the security updates install?

Chosen solution

I heard that version 60.8.0 would not be auto updating to version 68 just yet until they had ironed out some gremlins whcih inevitably arrise with new major versions. If you want o upgrade now, uninstall and then download fresh version version 68 from this link: https://www.thunderbird.net/en-US/thunderbird/all/


If you get the blank new profile asking you to create profile. Try this: Help > Troublshooting Information click on 'about:profiles' You should see the current empty new profile set as default. Below should be your original profile click on 'set as default profile' Either: click on 'Launch profile in a new browser' Exit the Thunderbird which had empty profile. OR: Exit and restart Thunderbird.


Alternative: Exit Thunderbird without creating accounts.

Start 'Profile Manager' In Windows search type 'run' select run app

If OS is win 64 bit type /copy paste

  • "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe" -P

If OS is win 32bit type /copy paste

  • "C:\Program Files\Mozilla Thunderbird\thunderbird.exe" -P

click on 'OK'

select the profile you want to use. select to not ask at startup click on 'Start thunderbird'

Read this answer in context 👍 1

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Chosen Solution

I heard that version 60.8.0 would not be auto updating to version 68 just yet until they had ironed out some gremlins whcih inevitably arrise with new major versions. If you want o upgrade now, uninstall and then download fresh version version 68 from this link: https://www.thunderbird.net/en-US/thunderbird/all/


If you get the blank new profile asking you to create profile. Try this: Help > Troublshooting Information click on 'about:profiles' You should see the current empty new profile set as default. Below should be your original profile click on 'set as default profile' Either: click on 'Launch profile in a new browser' Exit the Thunderbird which had empty profile. OR: Exit and restart Thunderbird.


Alternative: Exit Thunderbird without creating accounts.

Start 'Profile Manager' In Windows search type 'run' select run app

If OS is win 64 bit type /copy paste

  • "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe" -P

If OS is win 32bit type /copy paste

  • "C:\Program Files\Mozilla Thunderbird\thunderbird.exe" -P

click on 'OK'

select the profile you want to use. select to not ask at startup click on 'Start thunderbird'

Modified by Toad-Hall

Garrysch
Garrysch Question owner
more options

Thank you very much. I will simply wait until it actually works. I was thankful that my backup worked, as I was not aware of how to do the work arounds.