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TBird won't recognise usual password to Open the app. How to fix? MacOS Sierra 10.12.4

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I can't use TBIRD since I can't get my usual App p'word recognised. So App won't open! "Password required Please enter master password" [ Box ] (Password not recognised ..) STUMPED! How to fix? Any solutions? (HELP) Thanks, Denis of Oz (tralia)

I can't use TBIRD since I can't get my usual App p'word recognised. So App won't open! "Password required Please enter master password" [ Box ] (Password not recognised ..) STUMPED! How to fix? Any solutions? (HELP) Thanks, Denis of Oz (tralia)

Modified by DenisofOz

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/603.1.30 (KHTML, like Gecko) Version/10.1 Safari/603.1.30

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Toad-Hall
  • Top 10 Contributor
1767 solutions 11886 answers

Check you do not have the caps lock switched on.

Check you do not have the caps lock switched on.
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Toad-Hall
  • Top 10 Contributor
1767 solutions 11886 answers

If nothing to do with caps lock then follow the instructions at this link to reset the Master Password. Please note: this will also remove all stored mail account passwords because the purpose of the Master Password is to prevent non authorised people from seeing/having access to those mail account passwords. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_forgotten-password

If nothing to do with caps lock then follow the instructions at this link to reset the Master Password. Please note: this will also remove all stored mail account passwords because the purpose of the Master Password is to prevent non authorised people from seeing/having access to those mail account passwords. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_forgotten-password
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Question owner

Thanks, I appreciate the advice .. I followed the clear instructions. BUT .. TBird won't recognise the original PW. Therefore, I cannot Reset the PW (or reinstall the old one.)

Please please tell me there is a way to fix this. TBird just keeps asking for a Master Password. I enter it and it is not recognised. Hence the frustrated query to you folks.

I can't get or send emails. Urrrgh! This happened after I did a "Time Machine" reset back a month because of problems. I never expected THIS kind of Snafu .. Please help .. How to reset master PW when it is not being recognised.

Cheers, Denis

OH .. and PS .. How do I back up my email account data from that last decade? Would one of you provide where I find it on my Mac so I can back it up please please please?

Thanks, I appreciate the advice .. I followed the clear instructions. BUT .. TBird won't recognise the original PW. Therefore, I cannot Reset the PW (or reinstall the old one.) Please please tell me there is a way to fix this. TBird just keeps asking for a Master Password. I enter it and it is not recognised. Hence the frustrated query to you folks. I can't get or send emails. Urrrgh! This happened after I did a "Time Machine" reset back a month because of problems. I never expected THIS kind of Snafu .. Please help .. How to reset master PW when it is not being recognised. Cheers, Denis OH .. and PS .. How do I back up my email account data from that last decade? Would one of you provide where I find it on my Mac so I can back it up please please please?

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Toad-Hall
  • Top 10 Contributor
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At the link provided the section called 'Changing or removing the master password' will assume you know the password and will prompt for it. However, the 'Forgotten Password' instructions are simply removing the entire bunch of passwords and therefore should not ask for any password.

Actually, having just read those instructions, they need updating. Please try the following: 'Menu icon' >'Tools' > 'Developer Tools' > 'Error Console' clear the content usingthe bin icon Then paste the following into the bottom openDialog("chrome://pippki/content/resetpassword.xul") Press enter Click on 'Reset' see images as guide

At the link provided the section called 'Changing or removing the master password' will assume you know the password and will prompt for it. However, the 'Forgotten Password' instructions are simply removing the entire bunch of passwords and therefore should not ask for any password. Actually, having just read those instructions, they need updating. Please try the following: 'Menu icon' >'Tools' > 'Developer Tools' > 'Error Console' clear the content usingthe bin icon Then paste the following into the bottom openDialog("chrome://pippki/content/resetpassword.xul") Press enter Click on 'Reset' see images as guide
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Question owner

Thanks Toady .. But when I DID: "'Menu icon' >'Tools' > 'Developer Tools' > 'Error Console' clear the content usingthe bin icon Then paste the following into the bottom openDialog("chrome://pippki/content/resetpassword.xul") Press enter Click on 'Reset' see images as guide" There was NO RESPONSE at all when I entered ENTER/Return Also, there were NO IMAGES as you indicated there would be. "Click on 'Reset' see images as guide" ..

Any clues?

All I get in the Window is "NS_ERROR_ABORT: User canceled master password entry" Mr Toad.

Thanks Toady .. But when I DID: "'Menu icon' >'Tools' > 'Developer Tools' > 'Error Console' clear the content usingthe bin icon Then paste the following into the bottom openDialog("chrome://pippki/content/resetpassword.xul") Press enter Click on 'Reset' see images as guide" There was NO RESPONSE at all when I entered ENTER/Return Also, there were NO IMAGES as you indicated there would be. "Click on 'Reset' see images as guide" .. Any clues? All I get in the Window is "NS_ERROR_ABORT: User canceled master password entry" Mr Toad.
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Question owner

Also: there WAS NO 'Reset' button or tab or link. So I just hit Return. Still Nothing. Any clues?

Also: there WAS NO 'Reset' button or tab or link. So I just hit Return. Still Nothing. Any clues?
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Question owner

BTWay .. when the command line says "chrome://pippki/content/resetpassword.xul" . Does that mean that Google/Chrome provides all the codes and settings for Tbird? As in "CHROME://pippki/content/resetpassword.xul . ?? Fascinating Mr T. Anyway .. I would LOVE it if you can help me solve this email snafu!

BTWay .. when the command line says "chrome://pippki/content/resetpassword.xul" . Does that mean that Google/Chrome provides all the codes and settings for Tbird? As in "CHROME://pippki/content/resetpassword.xul . ?? Fascinating Mr T. Anyway .. I would LOVE it if you can help me solve this email snafu!
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Question owner

Ohh .. and WHERE can I find the T'Bird DATA on my Mac to Back up please? I understand it is in the Library somewhere? Any clues Mr T?

Ohh .. and WHERE can I find the T'Bird DATA on my Mac to Back up please? I understand it is in the Library somewhere? Any clues Mr T?
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Toad-Hall
  • Top 10 Contributor
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re :WHERE can I find the T'Bird DATA on my Mac to Back up please Mac OS X Profile folders are located here:

  • ~/Library/Thunderbird/Profiles/<Profile name>/

The tilde character (~) refers to the current user's Home folder, so ~/Library is the /Macintosh HD/Users/<username>/Library folder.

Suggest you copy the 'Thunderbird' folder as it contains everything including the 'profiles.ini' file.

re :''WHERE can I find the T'Bird DATA on my Mac to Back up please'' Mac OS X Profile folders are located here: * ~/Library/'''Thunderbird'''/Profiles/<Profile name>/ The tilde character (~) refers to the current user's Home folder, so ~/Library is the /Macintosh HD/Users/<username>/Library folder. Suggest you copy the 'Thunderbird' folder as it contains everything including the 'profiles.ini' file.
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Toad-Hall
  • Top 10 Contributor
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re :"chrome://pippki/content/resetpassword.xul" . Does that mean that Google/Chrome provides all the codes and settings for Tbird?

No. 'chrome' in this instance has nothing to do with Google/Chrome.

re :"chrome://pippki/content/resetpassword.xul" . Does that mean that Google/Chrome provides all the codes and settings for Tbird? No. 'chrome' in this instance has nothing to do with Google/Chrome.
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Toad-Hall
  • Top 10 Contributor
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re :Also, there were NO IMAGES as you indicated there would be. They are visible in this forum question.

re :''Also, there were NO IMAGES as you indicated there would be.'' They are visible in this forum question.
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Toad-Hall
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After.... Error Console, paste the expression: openDialog("chrome://pippki/content/resetpassword.xul") In Windows OS, you press 'Enter/REturn' button and this then opens another pop up window asking for 'Reset' confirmation.

There used to be an option to press the 'Evaluate' button. That will open a dialog asking you if you want to reset your password. Does your MAC have an 'Evaluate' button? If yes, then press that instead of 'Enter/Return'.

After.... Error Console, paste the expression: openDialog("chrome://pippki/content/resetpassword.xul") In Windows OS, you press 'Enter/REturn' button and this then opens another pop up window asking for 'Reset' confirmation. There used to be an option to press the 'Evaluate' button. That will open a dialog asking you if you want to reset your password. Does your MAC have an 'Evaluate' button? If yes, then press that instead of 'Enter/Return'.
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