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Is there a problem with outlook.com on Firefox? The login page is corrupted. This just started today.

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Until today, outlook.com worked fine on Firefox. Now, I get a corrupted (seemingly) login page that will not allow me to log in. I have cleared my cache and cookies and rebooted Firefox, but to no avail. I contacted Microsoft, and they said the problem must be with Firefox. A screen shot of the page I get when I go to outlook.com login is attached.

Until today, outlook.com worked fine on Firefox. Now, I get a corrupted (seemingly) login page that will not allow me to log in. I have cleared my cache and cookies and rebooted Firefox, but to no avail. I contacted Microsoft, and they said the problem must be with Firefox. A screen shot of the page I get when I go to outlook.com login is attached.
Attached screenshots
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Additional System Details

Application

  • Firefox 68.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0
  • Support URL: https://support.mozilla.org/1/firefox/68.0.2/Darwin/en-US/

Extensions

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  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • ExpressVPN: VPN proxy to unblock everything 4.2.0.2741 (firefox-addon@expressvpn.com)
  • Ghostery – Privacy Ad Blocker 8.3.4 (firefox@ghostery.com)
  • Google 1.0 (google@search.mozilla.org)
  • HTTPS Everywhere 2019.6.27 (https-everywhere@eff.org)
  • LastPass: Free Password Manager 4.31.2.3 (support@lastpass.com)
  • Privacy Badger 2019.7.1.1 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Webmail Ad Blocker 5.2.1 (gmailnoads@mywebber.com)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

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Modified Preferences

Misc

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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Open that webpage while holding down the <Shift> key. Try it several times if need be.

Open that webpage while holding down the <Shift> key. Try it several times if need be.
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cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more details and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/content-blocking ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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McCoy
  • Top 10 Contributor
532 solutions 5034 answers

Hello Doug,

To hopefully save you a lot of trouble : would you please disable "Ghostery" and see if that will make a difference ?

Hello Doug, To hopefully save you a lot of trouble : would you please disable "Ghostery" and see if that will make a difference ?
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