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Can't delete Firefox account. Keep getting error. Help?

BSS
Posted

I keep getting errors about how the site administrators has been notified about my account deletion. Yet I still see my account in the forums despite deleting it. I would have to need to login (or sign up again) to gain access to this account. Devs, please help.

I keep getting errors about how the site administrators has been notified about my account deletion. Yet I still see my account in the forums despite deleting it. I would have to need to login (or sign up again) to gain access to this account. Devs, please help.
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Chosen solution

Hi BSS, there is work in progress to fix a server-side bug with deleting your support account. I don't know how soon it will be fixed, but it is ready to roll out the next time that happens: https://github.com/mozilla/kitsune/issues/3841

While that is getting fixed:

Do you want to completely delete your Firefox Account -- you don't use it for Sync or other purposes? You could try doing that the traditional way instead of through the support site. See: How do I delete my Firefox Account?

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Additional System Details

Installed Plug-ins

HTTPs Everywhere UBlock Origin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:68.0) Gecko/20100101 Firefox/68.0

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jscher2000
  • Top 10 Contributor
8704 solutions 71128 answers

Chosen Solution

Hi BSS, there is work in progress to fix a server-side bug with deleting your support account. I don't know how soon it will be fixed, but it is ready to roll out the next time that happens: https://github.com/mozilla/kitsune/issues/3841

While that is getting fixed:

Do you want to completely delete your Firefox Account -- you don't use it for Sync or other purposes? You could try doing that the traditional way instead of through the support site. See: How do I delete my Firefox Account?

Hi BSS, there is work in progress to fix a server-side bug with deleting your support account. I don't know how soon it will be fixed, but it is ready to roll out the next time that happens: https://github.com/mozilla/kitsune/issues/3841 ''While that is getting fixed:'' Do you want to completely delete your Firefox Account -- you don't use it for Sync or other purposes? You could try doing that the traditional way instead of through the support site. See: [[How do I delete my Firefox Account?]]
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Question owner

I hope by the time you roll out the features, my support account here will be deleted. Thanks

I hope by the time you roll out the features, my support account here will be deleted. Thanks

Modified by BSS

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cor-el
  • Top 10 Contributor
  • Moderator
17482 solutions 158006 answers

Note that you can use Firefox Account for more Mozilla services.

Note that you can use Firefox Account for more Mozilla services. *https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account
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jscher2000
  • Top 10 Contributor
8704 solutions 71128 answers

BSS said

I hope by the time you roll out the features, my support account here will be deleted. Thanks

Could you try it again in a few days?

''BSS [[#answer-1247228|said]]'' <blockquote> I hope by the time you roll out the features, my support account here will be deleted. Thanks </blockquote> Could you try it again in a few days?
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