X
Tap here to go to the mobile version of the site.

Support Forum

recovery key

Posted

I do not know where my account recovery key went to after I down loaded it. I should not have down loaded it. I don't know enough about these phones. I hope you do not lock me out.

I do not know where my account recovery key went to after I down loaded it. I should not have down loaded it. I don't know enough about these phones. I hope you do not lock me out.
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Android 9; Mobile; rv:68.0) Gecko/68.0 Firefox/68.0

More Information

Seburo
  • Top 10 Contributor
  • Moderator
781 solutions 5709 answers

Helpful Reply

Hi

I am sorry, but we have no way to access your account. The data is encrypted, so without a valid password or recovery key, it is not possible to access it.

Hi I am sorry, but we have no way to access your account. The data is encrypted, so without a valid password or recovery key, it is not possible to access it.
Was this helpful to you? 1
Quote

Question owner

Thanks for stepping out & trying to help me find my recovery key. I just dont know where the key went to. All is not lost. I have not forgotten my password. I asked for a recovery key, im 65, i forget things. Ive looked in my downloads. Ive shuffled things around in my downloads. Sorry, if it sounded like i cried fire in a theatre. Thanks again Seburo & to who happened to be reading.

Thanks for stepping out & trying to help me find my recovery key. I just dont know where the key went to. All is not lost. I have not forgotten my password. I asked for a recovery key, im 65, i forget things. Ive looked in my downloads. Ive shuffled things around in my downloads. Sorry, if it sounded like i cried fire in a theatre. Thanks again Seburo & to who happened to be reading.
Was this helpful to you?
Quote
Seburo
  • Top 10 Contributor
  • Moderator
781 solutions 5709 answers

Hi Sarge

No problem, glad we could help. Do not worry, I forget things myself from time to time.

Hi Sarge No problem, glad we could help. Do not worry, I forget things myself from time to time.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.