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outlook.live after being directed to a google site my email just shows a blank page w-7

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Hi, my MSN outlook.live.com email just shows a blank page. I noticed this on 8-16-19 I was opening a link that took me to a google service rating site. After I rated the business I then went back to my email and just a blank page shows. I did remove all cookies, recent history, but not all history. It did not help so I updated from v.47 to v56 and thought that might clear it up, but it did not help. I can use it on IE v11. Not sure if I can try something else or not, before doing a refresh, another update or uninstall and reinstall. I am 72 now so was looking for a easy fix, just don't remember stuff like I used to? W-7 64 bit

Hi, my MSN outlook.live.com email just shows a blank page. I noticed this on 8-16-19 I was opening a link that took me to a google service rating site. After I rated the business I then went back to my email and just a blank page shows. I did remove all cookies, recent history, but not all history. It did not help so I updated from v.47 to v56 and thought that might clear it up, but it did not help. I can use it on IE v11. Not sure if I can try something else or not, before doing a refresh, another update or uninstall and reinstall. I am 72 now so was looking for a easy fix, just don't remember stuff like I used to? W-7 64 bit

Modified by slq321

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0

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Tyler Downer
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1528 solutions 10653 answers

You are still on a VERY ancient version of Firefox. Can you please update to Firefox 68.0.2 and then try again? Firefox 57 is almost 2 years old.

You are still on a VERY ancient version of Firefox. Can you please update to Firefox 68.0.2 and then try again? Firefox 57 is almost 2 years old.
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cor-el
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17412 solutions 157274 answers

Are you relying on Legacy extensions that you still use Firefox 56 as this is the last Firefox version that supported Legacy extensions?

Are you relying on Legacy extensions that you still use Firefox 56 as this is the last Firefox version that supported Legacy extensions?
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Question owner

cor-el said

Are you relying on Legacy extensions that you still use Firefox 56 as this is the last Firefox version that supported Legacy extensions?

I do not know legacy extensions are, unless you are talking about old extensions. When I updated from 47 to 56 I did loose some extensions, but everything is working perfect except outlook.live.com mail.

I have not updated to the latest (68.) version yet. I am thinking I am just going to have the same problem with the update if I can't figure out what happened after I opened that google link, and rectify it.

I understand you guys know way more than I, but this is what I am thinking.

''cor-el [[#answer-1246304|said]]'' <blockquote> Are you relying on Legacy extensions that you still use Firefox 56 as this is the last Firefox version that supported Legacy extensions? </blockquote> I do not know legacy extensions are, unless you are talking about old extensions. When I updated from 47 to 56 I did loose some extensions, but everything is working perfect except outlook.live.com mail. I have not updated to the latest (68.) version yet. I am thinking I am just going to have the same problem with the update if I can't figure out what happened after I opened that google link, and rectify it. I understand you guys know way more than I, but this is what I am thinking.
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Tyler Downer
  • Top 25 Contributor
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You still need to update. 57 has serious security issues

You still need to update. 57 has serious security issues
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