X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Recently, there has been a frequent occurrence of Firefox crashing without warning. There is no day that doesn't crash. This phenomenon suddenly occurred frequently about six months ago(Maybe before more). I thought that it originated from a PC, but it is presumed to be different because other PCs have become frequent. Does anyone have a similar situation? To be honest, I'm not professional, so I don't know what caused it. I tried safe mode, but the result is the same. And the report transmission screen is not displayed in most cases.

bp-b92a42bf-6746-4091-a07f-4b92a0190823 bp-0c4e95aa-6e9b-487f-a4f7-981720190823

Recently, there has been a frequent occurrence of Firefox crashing without warning. There is no day that doesn't crash. This phenomenon suddenly occurred frequently about six months ago(Maybe before more). I thought that it originated from a PC, but it is presumed to be different because other PCs have become frequent. Does anyone have a similar situation? To be honest, I'm not professional, so I don't know what caused it. I tried safe mode, but the result is the same. And the report transmission screen is not displayed in most cases. bp-b92a42bf-6746-4091-a07f-4b92a0190823 bp-0c4e95aa-6e9b-487f-a4f7-981720190823

Modified by Spearhead

Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58947 answers

Product Firefox Release Channel release Version 68.0.1

Sat, 27 Jul 2019 01:20:48 GMT bp-b92a42bf-6746-4091-a07f-4b92a0190823 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Wed, 17 Jul 2019 14:42:01 GMT bp-0c4e95aa-6e9b-487f-a4f7-981720190823 Signature: shutdownhang | nsThread::Shutdown | mozilla::net::nsSocketTransportService::ShutdownThread

Product Firefox Release Channel release Version 68.0.1 Sat, 27 Jul 2019 01:20:48 GMT bp-b92a42bf-6746-4091-a07f-4b92a0190823 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Wed, 17 Jul 2019 14:42:01 GMT bp-0c4e95aa-6e9b-487f-a4f7-981720190823 Signature: shutdownhang | nsThread::Shutdown | mozilla::net::nsSocketTransportService::ShutdownThread
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4224 solutions 58947 answers

Those reports are too old to be useful.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Those reports are too old to be useful. Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.