X
Tap here to go to the mobile version of the site.

Support Forum

Facebook keeps crashing says not responding all day long.all other sites work fine

Posted

tries to load then its a dark gray screen locks up there have to end firefox in task manager its running like 6 tasks and over 2 million k of memory

tries to load then its a dark gray screen locks up there have to end firefox in task manager its running like 6 tasks and over 2 million k of memory
Quote

Additional System Details

Installed Plug-ins

mcafee

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59423 answers

Let's start with; Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

Let's start with; Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration disabling graphics hardware acceleration]'' {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
Was this helpful to you? 0
Quote

Question owner

It started after i did a spyware removal. it did load now i just left it alone for like 6 min and it loaded but still intermittent freezes.ive tried all the known fixes pop up blocker graphics accelerator ect ect.strange problem ive deleted add on's tried everything.

It started after i did a spyware removal. it did load now i just left it alone for like 6 min and it loaded but still intermittent freezes.ive tried all the known fixes pop up blocker graphics accelerator ect ect.strange problem ive deleted add on's tried everything.
Was this helpful to you?
Quote
WMagicModel
  • Top 10 Contributor
  • Administrator
13 solutions 197 answers

Helpful Reply

Hi jerrysroadservice,

Sorry to hear you are having issues with accessing Facebook's website. Here is an article about troubleshooting issues with Facebook :

Fix problems with Facebook games, chat and more {link}

Did you try checking other browsers to see if you could connect?

If so, I would also check to see if any firewall is causing this issue with connectivity with Firefox :

Configure firewalls so that Firefox can access the Internet {link}

If malware is an issue make sure your operating system is up to date and take a look at this article for further suggestions : Troubleshoot Firefox issues caused by malware {link}

Hope this helps

Hi jerrysroadservice, Sorry to hear you are having issues with accessing Facebook's website. Here is an article about troubleshooting '''issues with Facebook''' : [http://mzl.la/1a7VggK Fix problems with Facebook games, chat and more] {link} Did you try checking other browsers to see if you could connect? If so, I would also check to see if any '''firewall''' is causing this issue with connectivity with Firefox : [http://mzl.la/1xKrVHX Configure firewalls so that Firefox can access the Internet] {link} If malware is an issue make sure your operating system is up to date and take a look at this article for further suggestions : [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware_2 Troubleshoot Firefox issues caused by malware] {link} Hope this helps
Was this helpful to you? 1
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.