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Message Pane sometimes does not display the message

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I'm using Firefox Version 60.8.0(32 bits) on Windows 10. Using POP3 to download messages. The message pane most of the time immediately displays the selected message. But once in a while, I just get a blank message pane. The if I hit the "Today Pane" button, the message will appear. Also another related issue. Sometimes when I read an email that has in-line multiple images, one or more may be missing. Sometimes all the images. If I hit the "Today Pane" button, most of the time the message and the pictures will appear in the message pane. Other times it may leave a space or spaces where an image should be. Any suggestions to eliminate both issues?

I'm using Firefox Version 60.8.0(32 bits) on Windows 10. Using POP3 to download messages. The message pane most of the time immediately displays the selected message. But once in a while, I just get a blank message pane. The if I hit the "Today Pane" button, the message will appear. Also another related issue. Sometimes when I read an email that has in-line multiple images, one or more may be missing. Sometimes all the images. If I hit the "Today Pane" button, most of the time the message and the pictures will appear in the message pane. Other times it may leave a space or spaces where an image should be. Any suggestions to eliminate both issues?
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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36

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jscher2000
  • Top 10 Contributor
8638 solutions 70669 answers

Helpful Reply

Hi NJoldtimer, since you mentioned "Using POP3 to download messages" and the "Today Pane," I think this question probably belongs on the Thunderbird forum. I'll flag it for a moderator to move it over.

Hi NJoldtimer, since you mentioned "Using POP3 to download messages" and the "Today Pane," I think this question probably belongs on the Thunderbird forum. I'll flag it for a moderator to move it over.
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Question owner

jscher2000 said

Hi NJoldtimer, since you mentioned "Using POP3 to download messages" and the "Today Pane," I think this question probably belongs on the Thunderbird forum. I'll flag it for a moderator to move it over.

You are correct. It is Thunderbird. Thanks for flagging it.

''jscher2000 [[#answer-1245396|said]]'' <blockquote> Hi NJoldtimer, since you mentioned "Using POP3 to download messages" and the "Today Pane," I think this question probably belongs on the Thunderbird forum. I'll flag it for a moderator to move it over. </blockquote> You are correct. It is Thunderbird. Thanks for flagging it.
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Toad-Hall
  • Top 10 Contributor
1740 solutions 11651 answers

Test 1: Start Thunderbird in 'Safe Mode' https://support.mozilla.org/en-US/kb/safe-mode-thunderbird Please keep using Thunderbird in Safe Mode to see if the anomaly occurs again. If it does occur then perform Test 2.

Test 2: Computer: There are two versions of safe mode: Safe Mode and Safe Mode with Networking. Please start computer in 'safe mode with networking' mode.

- win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Start Thunderbird as normal.

Do you still get an issue when starting and using computer in 'safe mode with networking' ?

Please report back on Test 1 and Test2 results.

Test 1: Start Thunderbird in 'Safe Mode' https://support.mozilla.org/en-US/kb/safe-mode-thunderbird Please keep using Thunderbird in Safe Mode to see if the anomaly occurs again. If it does occur then perform Test 2. Test 2: Computer: There are two versions of safe mode: Safe Mode and Safe Mode with Networking. Please start computer in 'safe mode with networking' mode. - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Start Thunderbird as normal. Do you still get an issue when starting and using computer in 'safe mode with networking' ? Please report back on Test 1 and Test2 results.
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