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For years, Firefox has been failing to work on certain websites

Posted

Every couple of years I get sick of Google Chrome and try to go to Firefox. Things mostly work, but sometimes they don't. The things that don't work seem to be buttons and menus. I run Firefox on Linux; today I'm on Fedora 28 with Firefox 66.0.4, but my issues seem to transcend time- probably 8 years or more. But Chrome scares me, so maybe we can address this and get it figured out.

I'll include some specifics to get down to the details of why Firefox fails. Here's a website that I just went to: https://lcsc.com/ . After you get there, a New Coupon windows pops up. Apparently "Coupon in Your Pocket" is a button, but nothing happens when I click on it.

I've been having problems at Aliexpress, too, where it asks me to login but I can't because the login button is unresponsive. But let's not try to fix Aliexpress, perhaps it would be better to focus on the one website so we don't get distracted. And it's easy- just go to it and the coupon will pop up.

I've had problems on other websites that I can't recall right now. But this lcsc.com problem seems to be pretty straightforward, so I decided to report it in the hopes that I can get Firefox to work once and for all. I don't want to have to keep going to Chrome.

See the attached screenshot.

Every couple of years I get sick of Google Chrome and try to go to Firefox. Things mostly work, but sometimes they don't. The things that don't work seem to be buttons and menus. I run Firefox on Linux; today I'm on Fedora 28 with Firefox 66.0.4, but my issues seem to transcend time- probably 8 years or more. But Chrome scares me, so maybe we can address this and get it figured out. I'll include some specifics to get down to the details of why Firefox fails. Here's a website that I just went to: https://lcsc.com/ . After you get there, a New Coupon windows pops up. Apparently "Coupon in Your Pocket" is a button, but nothing happens when I click on it. I've been having problems at Aliexpress, too, where it asks me to login but I can't because the login button is unresponsive. But let's not try to fix Aliexpress, perhaps it would be better to focus on the one website so we don't get distracted. And it's easy- just go to it and the coupon will pop up. I've had problems on other websites that I can't recall right now. But this lcsc.com problem seems to be pretty straightforward, so I decided to report it in the hopes that I can get Firefox to work once and for all. I don't want to have to keep going to Chrome. See the attached screenshot.
Attached screenshots
Quote

Additional System Details

Installed Plug-ins

Duck Duck Go privacy extensions (now Disabled).

Application

  • Firefox 66.0.4
  • User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.4/Linux/en-US/

Extensions

  • DuckDuckGo Privacy Essentials 2019.7.19 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Ghostery – Privacy Ad Blocker 8.3.4 (firefox@ghostery.com) (Inactive)
  • Session Manager 0.8.1.13 ({1280606b-2510-4fe0-97ef-9b5a22eafe30}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDeviceID: Mesa DRI Intel(R) Ivybridge Mobile
  • adapterDrivers:
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  • crashGuards: []
  • driverDate:
  • driverVersion: 3.0 Mesa 18.0.5
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  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 6
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  • targetFrameRate: 60
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GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_IBM_multimode_draw_arrays GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_INGR_blend_func_separate GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robustness GL_MESA_pack_invert GL_MESA_shader_integer_functions GL_MESA_texture_signed_rgba GL_MESA_window_pos GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_light_max_exponent GL_NV_packed_depth_stencil GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_env_combine4 GL_NV_texture_rectangle GL_OES_EGL_image GL_OES_read_format GL_S3_s3tc GL_SGIS_generate_mipmap GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
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  • webgl2DriverExtensions: GL_3DFX_texture_compression_FXT1 GL_AMD_conservative_depth GL_AMD_draw_buffers_blend GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_trinary_minmax GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_object_purgeable GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map_array GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ATI_blend_equation_separate GL_ATI_texture_float GL_EXT_abgr GL_EXT_blend_equation_separate GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_pixel_buffer_object GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_shader_integer_mix GL_EXT_shader_samples_identical GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_IBM_multimode_draw_arrays GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robustness GL_MESA_pack_invert GL_MESA_shader_integer_functions GL_MESA_texture_signed_rgba GL_NV_conditional_render GL_NV_depth_clamp GL_NV_packed_depth_stencil GL_NV_texture_barrier GL_OES_EGL_image GL_S3_s3tc
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Helpful Reply

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: https://support.mozilla.org/en-US/kb/content-blocking
Was this helpful to you? 1
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
57 solutions 727 answers

Helpful Reply

I turned off Block Pop-up Windows and it worked fine. (Do you want my coupon?)

You can add an exception for that site to allow pop-ups.

I turned off Block Pop-up Windows and it worked fine. (Do you want my coupon?) You can add an exception for that site to allow pop-ups.
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Quote
FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

That was very good work. Well done. Please flag your last post as Solved Problem as this could help others with similar problems.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' as this could help others with similar problems.
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Question owner

Thanks! I could actually login to my AliExpress account, too. I'll keep that shield in mind.

I'm dedicated to staying off of Chrome... this response is much appreciated.

Thanks! I could actually login to my AliExpress account, too. I'll keep that shield in mind. I'm dedicated to staying off of Chrome... this response is much appreciated.
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Question owner

I spoke too soon. When I go to Facebook, I am greeted with a blank page. That is, I can see the top menu with "Home", "Find Friends", "Create", etc. but the majority of the page is blank. This is www.facebook.com/mschwage . I have cleared Cookies and Cache, and restarted in Safe Mode. No joy.

I don't see the little shield next to the URL. Is there anything else I should be looking for?

I spoke too soon. When I go to Facebook, I am greeted with a blank page. That is, I can see the top menu with "Home", "Find Friends", "Create", etc. but the majority of the page is blank. This is www.facebook.com/mschwage . I have cleared Cookies and Cache, and restarted in Safe Mode. No joy. I don't see the little shield next to the URL. Is there anything else I should be looking for?
Was this helpful to you?
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FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Hmmm

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Hmmm Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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FredMcD
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Opps, sorry.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Opps, sorry. Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Question owner

I had already tried clearing my cache and cookies and starting in safe mode. It hadn't worked. I tried again, and this time it did! Facebook shows up just fine, and continues to show up, days later. So it appears to have corrected itself.

However, if I go to this webpage: https://www.lenovo.com/us/en/laptops/yoga/700-series/Yoga-730-15/p/88YG7000965 and click on "Ratings and Reviews", then "Questions and Answers", nothing happens.

Chrome and Edge work.

I do note that on a recent YouTube video from Adafruit, where they're talking about WebUSB, they discussed how it's not available on Firefox (yet), and one of the commentators mentioned that he generally keeps a number of different browsers available so as to ensure he can load any website. So I'm not crazy, I'm not the only one with issues.

I had already tried clearing my cache and cookies and starting in safe mode. It hadn't worked. I tried again, and this time it did! Facebook shows up just fine, and continues to show up, days later. So it appears to have corrected itself. However, if I go to this webpage: https://www.lenovo.com/us/en/laptops/yoga/700-series/Yoga-730-15/p/88YG7000965 and click on "Ratings and Reviews", then "Questions and Answers", nothing happens. Chrome and Edge work. I do note that on a recent YouTube video from Adafruit, where they're talking about WebUSB, they discussed how it's not available on Firefox (yet), and one of the commentators mentioned that he generally keeps a number of different browsers available so as to ensure he can load any website. So I'm not crazy, I'm not the only one with issues.

Modified by mschwage

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jscher2000
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mschwage said

However, if I go to this webpage: https://www.lenovo.com/us/en/laptops/yoga/700-series/Yoga-730-15/p/88YG7000965 and click on "Ratings and Reviews", then "Questions and Answers", nothing happens.

The Review and Q&A section is powered by a service that loads from bazaarvoice.com. If you don't allow scripts from that site, then you can't change between the two sections. Can you think of any reason that script might be blocked on your Firefox, for example, by an add-on?

''mschwage [[#answer-1246819|said]]'' <blockquote> However, if I go to this webpage: https://www.lenovo.com/us/en/laptops/yoga/700-series/Yoga-730-15/p/88YG7000965 and click on "Ratings and Reviews", then "Questions and Answers", nothing happens. </blockquote> The Review and Q&A section is powered by a service that loads from bazaarvoice.com. If you don't allow scripts from that site, then you can't change between the two sections. Can you think of any reason that script might be blocked on your Firefox, for example, by an add-on?
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Question owner

Oh, Lordy... egg on my face (for the n'th time in my life). I went to safe mode... it worked. I went back into regular mode, then shut off my add-ons (Ghostery and DuckDuckGo Site Privacy Protection).

It works now, even better than Chrome. It's that bazaarvoice.com that was the problem.

OK, I'm going to remember to do the safe mode and clear cookies/cache prior to whining here.

Thanks again!

Oh, Lordy... egg on my face (for the n'th time in my life). I went to safe mode... it worked. I went back into regular mode, then shut off my add-ons (Ghostery and DuckDuckGo Site Privacy Protection). It works now, even better than Chrome. It's that bazaarvoice.com that was the problem. OK, I'm going to remember to do the safe mode and clear cookies/cache prior to whining here. Thanks again!
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jscher2000
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Hi mschwage, a lot of these review/comment services that work across multiple websites are targeted by anti-tracking extensions. Instead of trying Safe Mode right away, click their toolbar buttons to see whether you can make a temporary or permanent exception. I don't know about this one service in particular, but it's something you may need to get used to checking until you know your content blockers' behaviors inside out.

Hi mschwage, a lot of these review/comment services that work across multiple websites are targeted by anti-tracking extensions. Instead of trying Safe Mode right away, click their toolbar buttons to see whether you can make a temporary or permanent exception. I don't know about this one service in particular, but it's something you may need to get used to checking until you know your content blockers' behaviors inside out.
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