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no logins after I logged back in with a newer phone

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I went from Samsung Galaxy s9+ to note 9, but when I logged back in my logins aren't there.

I went from Samsung Galaxy s9+ to note 9, but when I logged back in my logins aren't there.
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  • User Agent: Mozilla/5.0 (Android 9; Mobile; rv:68.0) Gecko/68.0 Firefox/68.0

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Seburo
  • Top 10 Contributor
  • Moderator
745 solutions 5447 answers

Helpful Reply

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [[Recover lost or missing Bookmarks| article]]. If you have a copy of your data on a mobile version of Firefox, please follow these [[How do I set up Sync on my computer?#w_connect-additional-devices-to-sync | instructions]] to connect it to Firefox Sync to copy your data.
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Question owner

Once I go to about:profiles it wont load, and I'm using my note 9

Once I go to about:profiles it wont load, and I'm using my note 9
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Question owner

I have multiple logings to various websites with my s9+ when I did the smart switch this time it ddnt help

I have multiple logings to various websites with my s9+ when I did the smart switch this time it ddnt help
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Question owner

I checked on my phone that when I went to the web address, about:profiles, it does not load up. But in my laptop it does load my profile, (this is the profile in use and it cannot be deleted. Same account, and there are my logins saved

I checked on my phone that when I went to the web address, about:profiles, it does not load up. But in my laptop it does load my profile, (this is the profile in use and it cannot be deleted. Same account, and there are my logins saved
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