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Why does Firefox create a new profile, losing all my settings and bookmarks everytime I restart my mac?

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I keep getting this message: "Important news. This installation of Firefox has a new profile..." Can anyone help me with this? Thanks!

I keep getting this message: "Important news. This installation of Firefox has a new profile..." Can anyone help me with this? Thanks!

Chosen solution

hi, this is only supposed to happen if the installation directory is changing. have you installed firefox like explained in How to download and install Firefox on Mac?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 24.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23327 answers

Chosen Solution

hi, this is only supposed to happen if the installation directory is changing. have you installed firefox like explained in How to download and install Firefox on Mac?

hi, this is only supposed to happen if the installation directory is changing. have you installed firefox like explained in [[How to download and install Firefox on Mac]]?
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Question owner

Dear Philipp,

Thanks for the advice.

I removed my previous installation of Firefox and followed the instructions "How to download and install Firefox on Mac" you sent me exactly.

When I restarted my computer I got the same message again. I have attached a screenshot of the message.

Any idea what I can do now?

Lisa

Dear Philipp, Thanks for the advice. I removed my previous installation of Firefox and followed the instructions "How to download and install Firefox on Mac" you sent me exactly. When I restarted my computer I got the same message again. I have attached a screenshot of the message. Any idea what I can do now? Lisa
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Question owner

Hi Philipp,

I don't know why it didn't work before , but now each time I restart I am getting just the one profile with all my settings.

Thanks so much for your help!!

Best,

Lisa

Hi Philipp, I don't know why it didn't work before , but now each time I restart I am getting just the one profile with all my settings. Thanks so much for your help!! Best, Lisa
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philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23327 answers

Helpful Reply

great, thanks for reporting back :))

great, thanks for reporting back :))
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