Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

BBCiplayerdownloads won't work with Firefox 68

more options

Since updating to Firefox 68.0 I have been unable to download programmes using BBCiplayerdownloads. The software works in all other respects and will play already downloaded programmes. When attempting a new download, I get the error message in the attached image. I am presently running Firefox 68.0.1 and have tried running it in safe mode (all add-ons disabled) and still have the same issue. I am not aware of anyone else having the same problem but am at a loss as to how to progress.

I had a hunch and tried another browser, which worked - so the problem is somehow related to Firefox.

Thanks for your help.

Since updating to Firefox 68.0 I have been unable to download programmes using BBCiplayerdownloads. The software works in all other respects and will play already downloaded programmes. When attempting a new download, I get the error message in the attached image. I am presently running Firefox 68.0.1 and have tried running it in safe mode (all add-ons disabled) and still have the same issue. I am not aware of anyone else having the same problem but am at a loss as to how to progress. I had a hunch and tried another browser, which worked - so the problem is somehow related to Firefox. Thanks for your help.
Attached screenshots

Modified by Steve Breibart

All Replies (1)

more options

Just updated to 68.0.2 and the problem has disappeared. As far as I can make out, the problem is/was related to bug 1567614. Thanks everyone and especially Aaron Klotz who fixed it.