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Amazon moves won't stream.

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Amazon moves won't stream. Series episodes stream fine, but not single movies. On Edge they work fine...

Amazon moves won't stream. Series episodes stream fine, but not single movies. On Edge they work fine...
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Question owner

This place is really helpful.....?

This place is really helpful.....?
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cor-el
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17468 solutions 157853 answers

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more details and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/content-blocking ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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Question owner

That's a lot of good information, thank you. However, if you read my question, it only relates to Amazon movies. Any series episode streames just fine. So most of this is of no help. There is something wrong in Firefox that distinguishes between the two.....!

Edge works fine Explorer works fine Chrome works fine.....

That's a lot of good information, thank you. However, if you read my question, it only relates to Amazon movies. Any series episode streames just fine. So most of this is of no help. There is something wrong in Firefox that distinguishes between the two.....! Edge works fine Explorer works fine Chrome works fine.....
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¿It's just only amazon the place you can't play videostreaming or there are other platforms like Youtube?, ¿What version of Firefox do you have?

¿It's just only amazon the place you can't play videostreaming or there are other platforms like Youtube?, ¿What version of Firefox do you have?
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Question owner

Leonardo Daniel Chipres Arteaga said

¿It's just only amazon the place you can't play videostreaming or there are other platforms like Youtube?, ¿What version of Firefox do you have?

Yep, only place and only individual movies. I can watch any series just fine.

''Leonardo Daniel Chipres Arteaga [[#answer-1252277|said]]'' <blockquote> ¿It's just only amazon the place you can't play videostreaming or there are other platforms like Youtube?, ¿What version of Firefox do you have? </blockquote> Yep, only place and only individual movies. I can watch any series just fine.
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cor-el
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Are there media related messages in the Web Console?

Are there media related messages in the Web Console? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console
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cor-el said

Are there media related messages in the Web Console?

What's a Web Console...?

''cor-el [[#answer-1252288|said]]'' <blockquote> Are there media related messages in the Web Console? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console </blockquote> What's a Web Console...?
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Johnk860 3 solutions 21 answers

First, Web Console is in the drop down list what shows when you clik the hamburger icon (3-bar menu button). Its under the Web Developer subgroup. That can be a steep learning curve. Secondly, I've had problems with Amazon caused by using a VPN when streaming (unfortunately you have to kill it and refresh), Ad Block (exempt this site and refresh), and not having Silverlight installed (https://www.microsoft.com/silverlight/). You might try those, beginning with Silverlight. Here's hoping. Good luck

First, Web Console is in the drop down list what shows when you clik the hamburger icon (3-bar menu button). Its under the Web Developer subgroup. That can be a steep learning curve. Secondly, I've had problems with Amazon caused by using a VPN when streaming (unfortunately you have to kill it and refresh), Ad Block (exempt this site and refresh), and not having Silverlight installed (https://www.microsoft.com/silverlight/). You might try those, beginning with Silverlight. Here's hoping. Good luck
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Question owner

No silverlight. Always turn of VPN. It makes NO SENSE that a movie won't stream but an episode of a series streams fine. Everyone is missing that....

No silverlight. Always turn of VPN. It makes NO SENSE that a movie won't stream but an episode of a series streams fine. Everyone is missing that....
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cor-el
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17468 solutions 157853 answers

Is this DRM protected content?

When Firefox detects DRM then there is normally an icon at the left end of the location bar.


Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

Is this DRM protected content? When Firefox detects DRM then there is normally an icon at the left end of the location bar. ---- Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. *Options/Preferences -> General: Play DRM *https://support.mozilla.org/en-US/kb/enable-drm
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Question owner

Yes and setting is to play them. Also, no different than a series episode which streams just fine...

Yes and setting is to play them. Also, no different than a series episode which streams just fine...
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