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On Aug 5th an install screen appeared on Firefox for Flash Player. Now I am lost

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On August 5th a screen popup saying it wanted to download Flash Player. I wasn't sure it was real. I read the directions then finally decided it was OK. By then I had forgotten how to proceed and and the screen on "how to" had disappeared. I couldn't figure it out. File is: flashplayer32_ka_install.exe Would I delete this file and you send me another one or if I click it would the instructions show up. Thanks, Judy

On August 5th a screen popup saying it wanted to download Flash Player. I wasn't sure it was real. I read the directions then finally decided it was OK. By then I had forgotten how to proceed and and the screen on "how to" had disappeared. I couldn't figure it out. File is: flashplayer32_ka_install.exe Would I delete this file and you send me another one or if I click it would the instructions show up. Thanks, Judy

Chosen solution

vietri said

"See if there are updates for graphics drivers." Is that necessary??

Only if there is still a problem

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Additional System Details

Installed Plug-ins

No idea. I looked for flash player in the program file and didn't see it

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

Delete that file. Then follow these directions;

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.223

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Delete that file. Then follow these directions; '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player '''Version 32.0.0.223 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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Question owner

Since 10 has a flash player inside it can I just delete that file in downloads and forget the whole thing? I don't view many videos and I still hate windows 10! I was perfectly content with XP. Yes I am 80 and not very computer literate.

One final question: "See if there are updates for graphics drivers." Is that necessary?? Thank you so much for your patience! Judy

Since 10 has a flash player inside it can I just delete that file in downloads and forget the whole thing? I don't view many videos and I still hate windows 10! I was perfectly content with XP. Yes I am 80 and not very computer literate. One final question: "See if there are updates for graphics drivers." Is that necessary?? Thank you so much for your patience! Judy
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cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

Helpful Reply

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should NEVER respond to such an alert to avoid getting infected with malware.

  • only update Firefox via "Help -> About" or by downloading and installing Firefox from the Mozilla and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

See also:

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should NEVER respond to such an alert to avoid getting infected with malware. *only update Firefox via "Help -> About" or by downloading and installing Firefox from the Mozilla and never via a pop-up or link on a web page. *plugins should only be updated via the plugin itself or by visiting the home page of the plugin. See also: *https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update
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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Chosen Solution

vietri said

"See if there are updates for graphics drivers." Is that necessary??

Only if there is still a problem

''vietri [[#answer-1243809|said]]'' <blockquote> "See if there are updates for graphics drivers." Is that necessary?? </blockquote> Only if there is still a problem
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