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how to get firefox back after i had to reset computer (due to a frozen screen) i can't get my same set up back (ie: bookmarks, home set up, etc) home you can

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I was on firefox internet, i've been using firefox now for months. then the sceen froze because of some 'invasion'? with pop up. I could not get rid of popup etc. Had to close down mac air. then i tried to get firefox back but it wants me to set up all over again. i put my password password in but still no sign of my 'old' firefox. The bookmarks and home screen are nowhere to be seen. Please help!!!

I was on firefox internet, i've been using firefox now for months. then the sceen froze because of some 'invasion'? with pop up. I could not get rid of popup etc. Had to close down mac air. then i tried to get firefox back but it wants me to set up all over again. i put my password password in but still no sign of my 'old' firefox. The bookmarks and home screen are nowhere to be seen. Please help!!!
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

Hi carolapmonn, sorry to hear about this problem.

Firefox stores your settings and add-ons in a folder called your profile. Possibly, because of the crash, your profile became corrupted, but possibly also Firefox created a new one. Could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-release or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your bookmarks in some other places?

Hi carolapmonn, sorry to hear about this problem. Firefox stores your settings and add-ons in a folder called your profile. Possibly, because of the crash, your profile became corrupted, but possibly also Firefox created a new one. Could you check whether your stuff is available in a different profile, as follows: '''Profile Manager Page''' Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!) The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' Do you have another profile named '''default''' or '''default-release''' or default-''longnumber'' listed on this page? If so, you can check whether it is the one you were using recently by clicking its '''Launch profile in new browser''' button. If it isn't what you want, simply close that new window. If it IS what you want, back on the about:profiles page, click the '''Set as default profile''' button for ''that'' profile so Firefox uses it automatically at the next startup. Any progress so far, or do we need to keep looking for your bookmarks in some other places?
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