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Firefox crashes

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Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.
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Additional System Details

Installed Plug-ins

LastPass, Evernote, Privacy Badger, Adblock Plus, uBlock Origin, NoScript, Ghostery

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.87 Safari/537.36

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FredMcD
  • Top 10 Contributor
4248 solutions 59433 answers

Firefox and Thunderbird ? ! ?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Firefox and Thunderbird ? ! ? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Question owner

Thanks Fred. Unfortunately, it is still crashing the same way.

Thanks Fred. Unfortunately, it is still crashing the same way.
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FredMcD
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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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FredMcD
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Helpful Reply

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
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Question owner

Hi Fred and thank you very much. Put both the MacBook Pro (late 2016) in Safe Mode and tried to start Thunderbird and Firefox - both still crashed. Tried running both Mozilla programs in Safe Mode - still an immediate crash. I am using macOS Catalina 10.15 beta 5, build (19A526h). Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update. I also tried the Firefox Nightly 8/2/2019 and latest beta of Thunderbird - still immediate crash. I reported this to Apple Developers as well.

bp-1ca325be-d549-470b-ac16-42e010190802.txt bp-2956a653-ce7c-4cd8-9618-abef30190802.txt bp-0023983b-9a85-42c7-9bf5-0e2460190802.txt bp-79568597-c6b0-411e-92e6-f05a50190802.txt bp-d1157367-5613-4756-9ca7-05ee10190802.txt

Hi Fred and thank you very much. Put both the MacBook Pro (late 2016) in Safe Mode and tried to start Thunderbird and Firefox - both still crashed. Tried running both Mozilla programs in Safe Mode - still an immediate crash. I am using macOS Catalina 10.15 beta 5, build (19A526h). Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update. I also tried the Firefox Nightly 8/2/2019 and latest beta of Thunderbird - still immediate crash. I reported this to Apple Developers as well. bp-1ca325be-d549-470b-ac16-42e010190802.txt bp-2956a653-ce7c-4cd8-9618-abef30190802.txt bp-0023983b-9a85-42c7-9bf5-0e2460190802.txt bp-79568597-c6b0-411e-92e6-f05a50190802.txt bp-d1157367-5613-4756-9ca7-05ee10190802.txt

Modified by paulhem

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FredMcD
  • Top 10 Contributor
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paulhem said

Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update

Are you using Mac beta? Please explain. I called for more help.

Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS OS X 10.15 OS Version 10.15.0 19A526h

bp-1ca325be-d549-470b-ac16-42e010190802 bp-2956a653-ce7c-4cd8-9618-abef30190802 bp-0023983b-9a85-42c7-9bf5-0e2460190802

Signature: CoreGraphics@0x197084

Startup Crash True

Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT

This is for Sumo's Related Bugs 1570451 NEW --- [10.15] Firefox and Thunderbird crashes on start in MacOS 10.15 (Catalina) dev beta 5 19A526h

''paulhem [[#answer-1241846|said]]'' <blockquote> Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update </blockquote> Are you using Mac beta? Please explain. I called for more help. Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS OS X 10.15 OS Version 10.15.0 19A526h bp-1ca325be-d549-470b-ac16-42e010190802 bp-2956a653-ce7c-4cd8-9618-abef30190802 bp-0023983b-9a85-42c7-9bf5-0e2460190802 Signature: CoreGraphics@0x197084 Startup Crash True Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT This is for Sumo's Related Bugs 1570451 NEW --- [10.15] Firefox and Thunderbird crashes on start in MacOS 10.15 (Catalina) dev beta 5 19A526h
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FredMcD
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Helpful Reply

Comment from bug report; https://bugzilla.mozilla.org/show_bug.cgi?id=1570451#c13

Apple responded indicating this is a macOS bug and they'll be fixing it. We don't have a time frame yet.

Comment from bug report; https://bugzilla.mozilla.org/show_bug.cgi?id=1570451#c13 Apple responded indicating this is a macOS bug and they'll be fixing it. We don't have a time frame yet.
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Question owner

Fred. I am really grateful for all that you have done. Thank you! Paul

Fred. I am really grateful for all that you have done. Thank you! Paul
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FredMcD
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Hope this does not last long.

Hope this does not last long.
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FredMcD
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Another user with the problem; https://support.mozilla.org/en-US/questions/1266012
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FredMcD
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And another user; https://support.mozilla.org/en-US/questions/1266084

Modified by FredMcD

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Question owner

Hopefully, we will soon be able to enjoy Mozilla products on Catalina again, soon.

Hopefully, we will soon be able to enjoy Mozilla products on Catalina again, soon.
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cor-el
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See also:

  • Bug 1563631 - [Mac 10.15] Firefox 68 and 67.0.2+ cannot be opened on macOS 10.15 Beta

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

See also: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1563631 Bug 1563631] - [Mac 10.15] Firefox 68 and 67.0.2+ cannot be opened on macOS 10.15 Beta (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>)
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Question owner

cor-el:

Bug 1563631 may have similar describe similar issues. However, I didn't have any issues with Firefox or nightlies until I installed macOS 10.15 beta 5 (Build 19A526h). Prior builds worked well with Firefox and Thunderbird, until I installed 19A526h.

cor-el: Bug 1563631 may have similar describe similar issues. However, I didn't have any issues with Firefox or nightlies until I installed macOS 10.15 beta 5 (Build 19A526h). Prior builds worked well with Firefox and Thunderbird, until I installed 19A526h.
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FredMcD
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And yet another user; https://support.mozilla.org/en-US/questions/1266242
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FredMcD
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And yet another; https://support.mozilla.org/en-US/questions/1266263
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FredMcD
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And another; https://support.mozilla.org/en-US/questions/1266368
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FredMcD
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https://support.mozilla.org/en-US/questions/1266354
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bycompass 0 solutions 3 answers

I look forward to apple fixing their stuff up. I have email I wish to view and wonder when!!!!!

I look forward to apple fixing their stuff up. I have email I wish to view and wonder when!!!!!
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Tom Grace 0 solutions 1 answers

I have this same problem. Worked for hours trying various workarounds. Nothing works. Hope it gets fixed with a new beta version.

I have this same problem. Worked for hours trying various workarounds. Nothing works. Hope it gets fixed with a new beta version.
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