X
Tap here to go to the mobile version of the site.

Support Forum

Old support.mozilla.org account inaccessible

Posted

When I logged in, I was forced to use Firefox account instead of existing Support.mozilla.org one.

Despite the FAQ page, there were no "prompts" to join the older account to Firefox one. How that can be done?

When I logged in, I was forced to use Firefox account instead of existing Support.mozilla.org one. Despite the FAQ page, there were no "prompts" to join the older account to Firefox one. How that can be done?
Quote

Additional System Details

Installed Plug-ins

Doesn't matter

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

McCoy
  • Top 10 Contributor
521 solutions 4903 answers

Hello konstantin2,

You now only need one account for all Mozilla Services :

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

and :

https://support.mozilla.org/en-US/kb/firefox-accounts-mozilla-support-faq

So, you no longer need to signin to support.mozilla.org, just your Firefox account.

Hello konstantin2, You now only need one account for all Mozilla Services : https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account and : https://support.mozilla.org/en-US/kb/firefox-accounts-mozilla-support-faq So, you no longer need to signin to support.mozilla.org, just your Firefox account.

Modified by McCoy

Was this helpful to you?
Quote

Question owner

That also means whatever I posted/asked under old account is lost, isn't it?

That also means whatever I posted/asked under old account is lost, isn't it?
Was this helpful to you?
Quote
McCoy
  • Top 10 Contributor
521 solutions 4903 answers

konstantin2 said

That also means whatever I posted/asked under old account is lost, isn't it?

No, it doesn't - you're merely signing in to Firefox account instead of support.mozilla.org ....

When you click on your username/display name at the top of this page and then on "View Profile" you will see that another question you posted is :

https://support.mozilla.org/en-US/questions/1265438

(but that was just a few hours ago, so you probably were already using your current Firefox account)

Could it be that you closed your old support.mozilla.org acount and opened a new account (Firefox account), using a different email address ?

See what it says in the second link I gave you :

"If you use the same email address for both accounts, we will automatically link your Mozilla Support account with your Firefox Account. "

''konstantin2 [[#answer-1240159|said]]'' <blockquote> That also means whatever I posted/asked under old account is lost, isn't it? </blockquote> No, it doesn't - you're merely signing in to Firefox account instead of support.mozilla.org .... When you click on your username/display name at the top of this page and then on "View Profile" you will see that another question you posted is : https://support.mozilla.org/en-US/questions/1265438 (but that was just a few hours ago, so you probably were already using your current Firefox account) Could it be that you closed your old support.mozilla.org acount and opened a new account (Firefox account), using a different email address ? See what it says in the second link I gave you : "''If you use the same email address for both accounts, we will automatically link your Mozilla Support account with your Firefox Account. ''"
Was this helpful to you?
Quote

Question owner

I used different email address for old Support account.

I didn't close that Support account.

And I see no obvious means to link these two.

I used different email address for old Support account. I didn't close that Support account. And I see no obvious means to link these two.
Was this helpful to you?
Quote
McCoy
  • Top 10 Contributor
521 solutions 4903 answers

konstantin2 said

I used different email address for old Support account. I didn't close that Support account. And I see no obvious means to link these two.

The Firefox account replaces the old support.mozilla.org account; they are not two separate accounts. You can no longer signin to your old support.mozilla.org account. If, like you said, you're now using a different email address, then those two accounts aren't merged.

If that's a problem for you, let me know and I'll see what I can do.

''konstantin2 [[#answer-1240162|said]]'' <blockquote> I used different email address for old Support account. I didn't close that Support account. And I see no obvious means to link these two. </blockquote> The Firefox account replaces the old support.mozilla.org account; they are not two separate accounts. You can no longer signin to your old support.mozilla.org account. If, like you said, you're now using a different email address, then those two accounts aren't merged. If that's a problem for you, let me know and I'll see what I can do.
Was this helpful to you?
Quote

Question owner

It's a problem, since I'd prefer to have access to whatever I posted/asked under old account.

Can the old account be found and merged with this one?

It's a problem, since I'd prefer to have access to whatever I posted/asked under old account. Can the old account be found and merged with this one?
Was this helpful to you?
Quote
McCoy
  • Top 10 Contributor
521 solutions 4903 answers

konstantin2 said

It's a problem, since I'd prefer to have access to whatever I posted/asked under old account. Can the old account be found and merged with this one?

I will forward this to a Mozilla employee via email.

One more question though : did you also change your username/display name, or has it always been "konstantin2" ?

''konstantin2 [[#answer-1240170|said]]'' <blockquote> It's a problem, since I'd prefer to have access to whatever I posted/asked under old account. Can the old account be found and merged with this one? </blockquote> I will forward this to a Mozilla employee via email. One more question though : did you also change your username/display name, or has it always been "konstantin2" ?

Modified by McCoy

Was this helpful to you?
Quote

Question owner

I didn't change anything - today's first time I logged in under Firefox account.

Thanks.

I didn't change anything - today's first time I logged in under Firefox account. Thanks.
Was this helpful to you?
Quote
McCoy
  • Top 10 Contributor
521 solutions 4903 answers

Thank you for the additional information - I sent an email to a Mozilla employee (may take a while before you hear from them,
so please hang in there).

Thank you for the additional information - I sent an email to a Mozilla employee (may take a while before you hear from them, <BR>so please hang in there).

Modified by McCoy

Was this helpful to you?
Quote
Kiki
  • Administrator
4 solutions 18 answers

Hi konstantin2,

I'm Kiki, SUMO community manager. What I can think of now based on your case is: maybe you can add your email that you use for your SUMO account as a secondary email on Firefox Account. Once you connect it with Firefox Account, you can try to set it as default account and then from there, you can connect your old SUMO account to your Firefox Account.

That's a hacky way I can think of for now. Let me know if it works.

Hi konstantin2, I'm Kiki, SUMO community manager. What I can think of now based on your case is: maybe you can add your email that you use for your SUMO account as a secondary email on Firefox Account. Once you connect it with Firefox Account, you can try to set it as default account and then from there, you can connect your old SUMO account to your Firefox Account. That's a hacky way I can think of for now. Let me know if it works.

Modified by Kiki

Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.