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Thunderbird keeps giving me this message: "Sending of password for user mreiss did not succeed. Mail server pop.telus.net responded: internal server error."

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Thunderbird keeps giving me this message: "Sending of password for user mreiss did not succeed. Mail server pop.telus.net responded: internal server error." I click OK and it tells me: "Login to server pop.telus.net with username mreiss failed." I enter my password & check Password Manager to remember it and the whole thing starts all over again.

Thunderbird keeps giving me this message: "Sending of password for user mreiss did not succeed. Mail server pop.telus.net responded: internal server error." I click OK and it tells me: "Login to server pop.telus.net with username mreiss failed." I enter my password & check Password Manager to remember it and the whole thing starts all over again.
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sfhowes
  • Top 10 Contributor
1438 solutions 6814 answers

What are your server settings? They should be: pop.telus.net on port 995, SSL/TLS security, authentication = normal password, User name = email address. What is your security/AV program, and is it scanning email?

What are your server settings? [https://forum.telus.com/t5/Internet-TV-Home-Phone/Pop-telus-net-110-You-are-about-to-override-how-Thunderbird/m-p/85572/highlight/true#M16615 They should be]: pop.telus.net on port 995, SSL/TLS security, authentication = normal password, User name = email address. What is your security/AV program, and is it scanning email?

Modified by sfhowes

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Question owner

It worked for a while but now the same thing's happening again. My security program is BitDefender but I've had it for years and this hasn't happened until recently.

It worked for a while but now the same thing's happening again. My security program is BitDefender but I've had it for years and this hasn't happened until recently.
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Matt
  • Top 10 Contributor
  • Moderator
3214 solutions 21996 answers

Bitdefender like all anti virus products updates regularly, nothing to say it is the same day to day. Try turning off email scanning in bit defender as a first diagnostic step and see how it goes. A reboot after such changes is always germane.

Bitdefender like all anti virus products updates regularly, nothing to say it is the same day to day. Try turning off email scanning in bit defender as a first diagnostic step and see how it goes. A reboot after such changes is always germane.
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sfhowes
  • Top 10 Contributor
1438 solutions 6814 answers

Compatibility between AV programs and TB comes and goes as each program updates. You should disable BitDefender's action on TB anyway (leave the real-time background scanner on), but the best test to see if it's affecting TB performance is to run Windows in safe mode, to bypass startup programs like AV.

https://www.bitdefender.com/consumer/support/answer/13426/

Compatibility between AV programs and TB comes and goes as each program updates. You should disable BitDefender's action on TB anyway (leave the real-time background scanner on), but the best test to see if it's affecting TB performance is to run [https://www.lifewire.com/how-to-start-windows-7-in-safe-mode-2624540 Windows in safe mode], to bypass startup programs like AV. https://www.bitdefender.com/consumer/support/answer/13426/
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Question owner

The problem is back again. How do I disable BitDefender on Thunderbird?

The problem is back again. How do I disable BitDefender on Thunderbird?
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Matt
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3214 solutions 21996 answers

emmryss said

The problem is back again. How do I disable BitDefender on Thunderbird?

Ask bit defender, it is their product. I have never actually see a copy installed.

This might help you in that regard. https://www.bitdefender.com/consumer/support/answer/2092/

''emmryss [[#answer-1244252|said]]'' <blockquote> The problem is back again. How do I disable BitDefender on Thunderbird? </blockquote> Ask bit defender, it is their product. I have never actually see a copy installed. This might help you in that regard. https://www.bitdefender.com/consumer/support/answer/2092/
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