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Password not working even though the password is right

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When I try to login to thunderbird with a ProtonMail email address it says the username or password are incorrect when I have checked multiple times that the username and password are right.

When I try to login to thunderbird with a ProtonMail email address it says the username or password are incorrect when I have checked multiple times that the username and password are right.
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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

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JohannHan
  • Top 25 Contributor
3 solutions 72 answers

Can you login on the webmail of ProtonMai?

Can you login on the webmail of ProtonMai?
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Question owner

yes i can

yes i can
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Matt
  • Top 10 Contributor
  • Moderator
3211 solutions 21963 answers

Are you another OSX user learning just how rubbish anti virus products are by any chance? They are the primary cause of "password errors" on windows.

Are you another OSX user learning just how rubbish anti virus products are by any chance? They are the primary cause of "password errors" on windows.
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JohannHan
  • Top 25 Contributor
3 solutions 72 answers

When you use IMAP it is simple, because the messages are still on the server of the mail-provider.

Delete the account in Thunderbird and start over again.

Otherwise (using POP) delete the password in Thunderbird and you can insert the password again.

When you use IMAP it is simple, because the messages are still on the server of the mail-provider. Delete the account in Thunderbird and start over again. Otherwise (using POP) delete the password in Thunderbird and you can insert the password again.
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