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error creating account. Incoming server already exists.

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Please help. I am trying to move my outlook live email to thunderbird. After filling in the name /email address and password info I get the pop up error creating account and incoming server already exists

Please help. I am trying to move my outlook live email to thunderbird. After filling in the name /email address and password info I get the pop up error creating account and incoming server already exists
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

sfhowes
  • Top 10 Contributor
1500 solutions 7106 answers

Chosen Solution

https://support.mozilla.org/en-US/questions/1264995
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