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Browser tabs crash randomly, usually with video's or gifs.

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Firefox tabs crash regularly after viewing gifs or other video's and sometimes on 'normal' webpages. Latest video drivers and windows updated. This is a new pc, though it seems to have some issues. Tried safe mode, still crashes. Any ideas?

Firefox tabs crash regularly after viewing gifs or other video's and sometimes on 'normal' webpages. Latest video drivers and windows updated. This is a new pc, though it seems to have some issues. Tried safe mode, still crashes. Any ideas?
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Additional System Details

Installed Plug-ins

Noscript

Application

  • Firefox 68.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • Support URL: https://support.mozilla.org/1/firefox/68.0/WINNT/nl/

Extensions

  • Bing 1.0 (bing@search.mozilla.org)
  • bol.com 1.0 (bolcom@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • ETP Search Volume Study 1.2 (etp-search-volume-study@shield.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • HTTPS Everywhere 2019.6.27 (https-everywhere@eff.org)
  • Marktplaats.nl 1.0 (marktplaats@search.mozilla.org)
  • NoScript 11.0 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Wikipedia (nl) 1.0 (wikipedia@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 1060 6GB
  • adapterDescription2: Intel(R) UHD Graphics 630
  • adapterDeviceID: 0x1b83
  • adapterDeviceID2: 0x3e92
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4b310b124a4f2d9f\nvldumd.dll
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterRAM: 6144
  • adapterRAM2: Unknown
  • adapterSubsysID: 12d910de
  • adapterSubsysID2: 00000000
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • clearTypeParameters: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u''}
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.239
  • driverDate: 7-3-2019
  • driverDate2: 5-28-2019
  • driverVendor:
  • driverVendor2:
  • driverVersion: 26.21.14.3136
  • driverVersion2: 26.20.100.6911
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable-no-angle', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'available', u'message': u'Qualified enabled by pref ', u'type': u'user'}, {u'status': u'unavailable-no-angle', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4186 solutions 58430 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

My bad, forgotten about that. Here you go:

bp-6e63761d-8358-4ede-9929-f7fe50190716 bp-ac87b1d4-8e4b-492c-a32a-f0f530190716 bp-0bf4aa83-8192-4592-a618-3f5790190716 bp-9f779a23-5080-462d-ba88-6e2d90190716 bp-fff46dd1-9543-485b-b21b-b47720190716 bp-611564d8-3a35-4363-95a2-51c6a0190716 bp-4b077468-ac59-4a08-80d2-3cc5c0190716 bp-7bd1206f-9f99-458c-92a6-b377d0190716 bp-7b3d7f66-9814-45b4-98b0-bf3ed0190716 bp-8e5180bf-1de3-49e2-ad65-499ff0190716

My bad, forgotten about that. Here you go: bp-6e63761d-8358-4ede-9929-f7fe50190716 bp-ac87b1d4-8e4b-492c-a32a-f0f530190716 bp-0bf4aa83-8192-4592-a618-3f5790190716 bp-9f779a23-5080-462d-ba88-6e2d90190716 bp-fff46dd1-9543-485b-b21b-b47720190716 bp-611564d8-3a35-4363-95a2-51c6a0190716 bp-4b077468-ac59-4a08-80d2-3cc5c0190716 bp-7bd1206f-9f99-458c-92a6-b377d0190716 bp-7b3d7f66-9814-45b4-98b0-bf3ed0190716 bp-8e5180bf-1de3-49e2-ad65-499ff0190716

Modified by matthijs.delange

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FredMcD
  • Top 10 Contributor
4186 solutions 58430 answers

bp-6e63761d-8358-4ede-9929-f7fe50190716 bp-0bf4aa83-8192-4592-a618-3f5790190716 bp-9f779a23-5080-462d-ba88-6e2d90190716

Signature: u8_deblocking_chroma_vert_edge_h264_sse2

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++ bp-ac87b1d4-8e4b-492c-a32a-f0f530190716 Signature: smallvec::SmallVec<T>::push<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE +++++++++++++++++++++++++++++++++++++++++++ bp-fff46dd1-9543-485b-b21b-b47720190716 bp-611564d8-3a35-4363-95a2-51c6a0190716

Signature: msmpeg2vdec.dll | BaseThreadInitThunk

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

bp-6e63761d-8358-4ede-9929-f7fe50190716 bp-0bf4aa83-8192-4592-a618-3f5790190716 bp-9f779a23-5080-462d-ba88-6e2d90190716 Signature: u8_deblocking_chroma_vert_edge_h264_sse2 Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++ bp-ac87b1d4-8e4b-492c-a32a-f0f530190716 Signature: smallvec::SmallVec<T>::push<T> Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE +++++++++++++++++++++++++++++++++++++++++++ bp-fff46dd1-9543-485b-b21b-b47720190716 bp-611564d8-3a35-4363-95a2-51c6a0190716 Signature: msmpeg2vdec.dll | BaseThreadInitThunk Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
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FredMcD
  • Top 10 Contributor
4186 solutions 58430 answers

Helpful Reply

Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
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Question owner

Thanks, ran DISM and SFC. However, no dice:

bp-934e59ee-1f4d-4ac6-a30f-a57430190717 bp-e42d04dd-6bcc-4c92-b72c-e83840190717 bp-0161c197-42a5-43ee-bd63-c02530190717 bp-340face9-2724-43c0-b383-4a3510190717 bp-f6f0344d-1c91-468c-a282-f4c730190717 bp-63bad731-5bb2-4785-bcbc-74d710190717

Thanks, ran DISM and SFC. However, no dice: bp-934e59ee-1f4d-4ac6-a30f-a57430190717 bp-e42d04dd-6bcc-4c92-b72c-e83840190717 bp-0161c197-42a5-43ee-bd63-c02530190717 bp-340face9-2724-43c0-b383-4a3510190717 bp-f6f0344d-1c91-468c-a282-f4c730190717 bp-63bad731-5bb2-4785-bcbc-74d710190717
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FredMcD
  • Top 10 Contributor
4186 solutions 58430 answers

The new reports are the same as the above.

bp-934e59ee-1f4d-4ac6-a30f-a57430190717 bp-340face9-2724-43c0-b383-4a3510190717

Signature: msmpeg2vdec.dll | EtwEventWrite ++++++++++++++++++++++++++++++++++++++ bp-e42d04dd-6bcc-4c92-b72c-e83840190717 bp-0161c197-42a5-43ee-bd63-c02530190717

Signature: u8_deblocking_chroma_vert_edge_h264_sse2

The new reports are the same as the above. bp-934e59ee-1f4d-4ac6-a30f-a57430190717 bp-340face9-2724-43c0-b383-4a3510190717 Signature: msmpeg2vdec.dll | EtwEventWrite ++++++++++++++++++++++++++++++++++++++ bp-e42d04dd-6bcc-4c92-b72c-e83840190717 bp-0161c197-42a5-43ee-bd63-c02530190717 Signature: u8_deblocking_chroma_vert_edge_h264_sse2
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FredMcD
  • Top 10 Contributor
4186 solutions 58430 answers
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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Question owner

I activated webgl and hardware accelaration (had tried turning them off). Drivers are up to date (checked again). Still the same stuff:

bp-e78cc7c2-9e63-471f-bd4f-5fbeb0190717 bp-f3092f97-02eb-423a-bf7e-725c50190717 bp-9f1ccb5c-df21-4dd3-8538-b34b60190717 bp-8c835276-8e7a-41e2-ac98-215c10190717 bp-7337e2b8-a69c-46d3-b675-be1a00190717

I activated webgl and hardware accelaration (had tried turning them off). Drivers are up to date (checked again). Still the same stuff: bp-e78cc7c2-9e63-471f-bd4f-5fbeb0190717 bp-f3092f97-02eb-423a-bf7e-725c50190717 bp-9f1ccb5c-df21-4dd3-8538-b34b60190717 bp-8c835276-8e7a-41e2-ac98-215c10190717 bp-7337e2b8-a69c-46d3-b675-be1a00190717

Modified by matthijs.delange

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FredMcD
  • Top 10 Contributor
4186 solutions 58430 answers

The same as the others. I called for more help.

The same as the others. I called for more help.
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