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Why does my Firefox browser keep crashing? It has crashed seveal times in the past few days. I'm not a computer geek, so I don't know what to do or ?

  • 6 replies
  • 2 have this problem
  • 23 views
  • Last reply by CiaoBella1

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It seems to crash after I have been on for a while, not at startup. Usually if I have more than 1 tab open. What's up?

All Replies (6)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Hi TajasDad, It also looks like your graphics drivers are seriously outdated. Here's a link to Intel Graphics: Automatically update your drivers

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I downloaded Intel Graphics Driver Support and it came back saying I was all up to date.

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TajasDad, Interesting. Your System Specs show a driver date of 2010.

Your Crash Reports might offer a little more insight into that.

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TajasDad, After we take a look at your Crash Reports we might need to uninstall/reinstall your Intel(R) HD Graphics driver. It looks more complicated than it is:

1. Open the “Run” dialog box by pressing and holding the Windows key and the R key. 2. Type (or copy and paste) the command devmgmt.msc 3. In the Device Manager window click the arrow next to Display Adapters. 4. Right-click on Intel(R) HD Graphics and select Properties. 5. In the Properties window, near the top, select the Driver tab. 6. At the bottom select Uninstall. 7. On the un-install window, select Delete the driver software for this device. 8. Follow the on-screen instructions to complete it and then restart the computer if prompted. Return to the link below to download drivers for Intel. https://downloadcenter.intel.com/

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FF 69.0.2

I have had several crashes in the past couple of days.

Full & complete crashes. This rarely happens.

Why?

https://crash-stats.mozilla.org/report/index/bfd226d4-01f9-4cf5-9da2-4b9520191010.

bp-020e8ccb-6802-49c7-8aa3-af81a0191010 10/10/2019, 10:26 AM View bp-16947406-0d29-400a-8785-0103f0191010 10/10/2019, 10:26 AM View bp-dc75e719-0527-4278-b0b7-ecd0a0191010 10/10/2019, 10:25 AM View bp-c8369c12-627c-4f8f-a261-e5ed00191010 10/10/2019, 10:25 AM View bp-24d859e9-5973-4880-89fb-384650191010 10/10/2019, 10:25 AM View bp-c31343c4-a7ba-4ab9-8cb6-3a65d0191010 10/10/2019, 10:25 AM View bp-bfd226d4-01f9-4cf5-9da2-4b9520191010 10/10/2019, 10:25 AM View

The 10/2 crash failed to load and the 10/8 crashes that I submitted a few minutes ago are not yet visible.

Thank you.