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Photo Gallery won't load

Posted

https://disneyworld.disney.go.com/dining/magic-kingdom/aloha-isle/

Click on "View Gallery", the pop-up box appears, but it just shows the spinning dots not the photos. This happens with all the restaurant galleries on WDW's site not just this particular one. Works fine in Chrome.

I verified FF and Flash are updated, enabled all pop-ups, restarted in safe mode. No joy. Next troubleshooting steps?

https://disneyworld.disney.go.com/dining/magic-kingdom/aloha-isle/ Click on "View Gallery", the pop-up box appears, but it just shows the spinning dots not the photos. This happens with all the restaurant galleries on WDW's site not just this particular one. Works fine in Chrome. I verified FF and Flash are updated, enabled all pop-ups, restarted in safe mode. No joy. Next troubleshooting steps?

Chosen solution

Duh. Clearing cookies and cache solved it. Feeling stupid I didn't try that first.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 285 answers

Hi CharleneTX, Those blueberry pancakes at the Ale & Compass Restaurant look great!

Try Firefox in Safe Mode: Troubleshoot Firefox issues using Safe Mode

Hi CharleneTX, Those blueberry pancakes at the Ale & Compass Restaurant look great! Try Firefox in Safe Mode: [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Troubleshoot Firefox issues using Safe Mode]
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Question owner

As stated in my original post, I've already tried it in Safe Mode.

As stated in my original post, I've already tried it in Safe Mode.
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My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 285 answers

Helpful Reply

Hi again, This article presents quite a few troubleshooting steps: Troubleshoot and diagnose Firefox problems

Of course, the problem could be outside of Firefox, e.g. anti-virus. So, it might be easier to look at those kind of things before you pursue the more involved steps.

Hi again, This article presents quite a few troubleshooting steps: [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems Troubleshoot and diagnose Firefox problems] Of course, the problem could be outside of Firefox, e.g. anti-virus. So, it might be easier to look at those kind of things before you pursue the more involved steps.
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Chosen Solution

Duh. Clearing cookies and cache solved it. Feeling stupid I didn't try that first.

Duh. Clearing cookies and cache solved it. Feeling stupid I didn't try that first.
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My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 285 answers

Next time, don't get so excited about those pancakes!

Enjoy!

Next time, don't get so excited about those pancakes! Enjoy!
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My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 285 answers

FYI There's a Forget About This Site option which clears everything in regard to a specific site (also logins & passwords). Delete browsing, search and download history on Firefox Scroll down to Remove a single website from your history.

FYI There's a Forget About This Site option which clears ''everything'' in regard to a specific site (also logins & passwords). [https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Delete browsing, search and download history on Firefox] Scroll down to Remove a single website from your history.
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My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 285 answers

Helpful Reply

This is new - [https://support.mozilla.org/en-US/kb/forget-button-quickly-delete-your-browsing-history Forget button - quickly delete your browsing history on Firefox]
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Question owner

My_Cheese_Is_Slippin' said

Next time, don't get so excited about those pancakes! Enjoy!

Actually, I was originally looking at the Dole Whip. :-D

''My_Cheese_Is_Slippin' [[#answer-1237082|said]]'' <blockquote> Next time, don't get so excited about those pancakes! Enjoy! </blockquote> Actually, I was originally looking at the Dole Whip. :-D
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Question owner

Good to know you can clear a single site now. I hate having to reset all the sites after I've cleared cookies.

Good to know you can clear a single site now. I hate having to reset all the sites after I've cleared cookies.
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