Recent answers to Problem with online banking after update to version 68.0https://support.mozilla.org/en-US/questions/12643702019-08-08T04:07:13-07:00You already marked a reply on page 1 as the solution as you can see at the top of the page just belo2019-08-08T04:07:13-07:00cor-elhttps://support.mozilla.org/en-US/questions/1264370?page=2#answer-1243078<p>You already marked a reply on page 1 as the solution as you can see at the top of the page just below your question
</p>Been away for a while glad to say all seems OK now with the Banking problem.
Thanks to all for the h2019-08-08T03:59:10-07:00dekker850https://support.mozilla.org/en-US/questions/1264370?page=2#answer-1243075<p>Been away for a while glad to say all seems OK now with the Banking problem.
Thanks to all for the help.
Can't see a button to click for problem solved&nbsp;?
</p>Note that you can use a regular expression to override the user agent to replace 'Gecko' with 'like 2019-07-24T03:09:33-07:00cor-elhttps://support.mozilla.org/en-US/questions/1264370?page=2#answer-1240020<p>Note that you can use a regular expression to override the user agent to replace 'Gecko' with 'like Gecko' to avoid issues with a 'sticky' user agent.
</p><pre><a href="http://general.useragent.override.santander.co.uk" rel="nofollow">general.useragent.override.santander.co.uk</a> = Gecko#like Gecko
</pre>Hi Alan, is it the UK site that has the problem? I suspect the workaround won't be in place until Fi2019-07-23T17:16:30-07:00jscher2000https://support.mozilla.org/en-US/questions/1264370?page=2#answer-1239899<p>Hi Alan, is it the UK site that has the problem? I suspect the workaround won't be in place until Firefox 69. If you want to try implementing it yourself, here are the steps:
</p><p>(1) Select and copy the following text
</p><p><code><a href="http://general.useragent.override.santander.co.uk" rel="nofollow">general.useragent.override.santander.co.uk</a>---Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0</code>
</p><p>(2) In a new tab, type <strong>about:config</strong> in the address bar and press Enter/Return. Click the button accepting the risk.
</p><p>(3) In the search box above the list, type or paste <strong>usera</strong> and pause while the list is filtered
</p><p>(4) Right-click a blank area of the page, click New, then click String. This should open a small dialog where you can paste the above string. Then remove everything after the --- and the --- itself so it says
</p><p><code><a href="http://general.useragent.override.santander.co.uk" rel="nofollow">general.useragent.override.santander.co.uk</a></code>
</p><p>and click OK
</p><p>(5) Paste the above string and remove everything before the --- and then the --- itself so it says
</p><p><code>Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0</code>
</p><p>and click OK
</p><p>Then try the site again.
</p><p>Note: that is the user agent string for 64-bit Firefox on Windows 10. If you are using a Mac or Linux, you might prefer to use something closer to your regular user agent string and just insert <strong>like</strong> before Gecko. You can copy it from the Troubleshooting Information page. Either:
</p>
<ul><li> "3-bar" menu button &gt; "?" Help &gt; Troubleshooting Information
</li><li> (menu bar) Help &gt; Troubleshooting Information
</li><li> type or paste <strong>about:support</strong> in the address bar and press Enter
</li></ul>
<p>You'll see it about 6 rows down in the first table.
</p>Quote : "I won't use other Browsers". !
2019-07-23T16:49:41-07:00coconut11https://support.mozilla.org/en-US/questions/1264370?page=2#answer-1239897<p>Quote&nbsp;: "I won't use other Browsers".&nbsp;!
</p>I simply use Chrome for Santander when/if I need to check secure messages - otherwise Firefox for ev2019-07-23T16:44:56-07:00macalloahttps://support.mozilla.org/en-US/questions/1264370?page=2#answer-1239896<p>I simply use Chrome for Santander when/if I need to check secure messages - otherwise Firefox for everything else with their banking website.
</p><p>Changing banks is not required, a solution will be found.
</p>I have the exact same problem, in addition is is impossible to read any Secure messages that have be2019-07-23T16:38:56-07:00coconut11https://support.mozilla.org/en-US/questions/1264370?page=2#answer-1239894<p>I have the exact same problem, in addition is is impossible to read any Secure messages that have been sent to me - The Window that should display a list of Messages remains completely blank. I have been able to send Secure messages to Santander by guessing which of the "undefined" buttons to press, and have told them of these problems, inclkuding that I cannot read Secure Messages - their repsonse was to send me a reply by Secure Message that I cannot see&nbsp;! ( They sent me an email telling me there was a new Secure message waiting for me&nbsp;! ). This is so frustratimg - I won't use other Browsers, but may end up switching Banks if this is not resolved soon&nbsp;!
</p>Hi dekker, I added that to the list for the next patch.
2019-07-19T01:34:00-07:00jscher2000https://support.mozilla.org/en-US/questions/1264370?page=2#answer-1238790<p>Hi dekker, I added that to the list for the next patch.
</p>I have just updated to V80.01 - there is no change.
Here are three links the first is good the secon2019-07-19T01:28:38-07:00dekker850https://support.mozilla.org/en-US/questions/1264370?page=2#answer-1238788<p>I have just updated to V80.01 - there is no change.
Here are three links the first is good the second two bring up the "undefined" text and do not resolve correctly.
If you paste them all into the address bar you will just get the logon page.
<a href="https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=MyAccounts" rel="nofollow">https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=MyAccounts</a>
</p><p><a href="https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=contentTemplate&amp;opCode=00000078&amp;iurl=%2FMSEABB_ENS%2Fchannel.ssobto%3Fdse_operationName%3DOP_SecureMessages%26obtenerMensaje_E.esContactUs%3DS" rel="nofollow">https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=contentTemplate&amp;opCode=00000078&amp;iurl=%2FMSEABB_ENS%2Fchannel.ssobto%3Fdse_operationName%3DOP_SecureMessages%26obtenerMensaje_E.esContactUs%3DS</a>
</p><p><a href="https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=contentTemplate&amp;iurl=%2FLOGSUK_S_ENS%2Fchannel.ssobto%3Fdse_operationName%3DLOGOFF&amp;lang=en-GB&amp;opCode=00000098&amp;layout=transaction" rel="nofollow">https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=contentTemplate&amp;iurl=%2FLOGSUK_S_ENS%2Fchannel.ssobto%3Fdse_operationName%3DLOGOFF&amp;lang=en-GB&amp;opCode=00000098&amp;layout=transaction</a>
</p>MAC said
No problem with login and using the website, apart from two aspects - the first problem i2019-07-19T00:49:10-07:00jscher2000https://support.mozilla.org/en-US/questions/1264370?page=2#answer-1238770<p><em>MAC <a href="#answer-1238701" rel="nofollow">said</a></em>
</p>
<blockquote>
No problem with login and using the website, apart from two aspects - the first problem is when you go to secure messages. </blockquote>
<p>Is it the same problem where none of the text fills in? What is the host name in the address bar when that happens?
</p>
<blockquote>At log off there is also an issue as comes up "undefined" - although if you hit the right hand button (no advisory text) as previously it will log off.
</blockquote>
<p>What is the host name in the address bar when that happens?
</p><p><em>dekker <a href="#answer-1238704" rel="nofollow">said</a></em>
</p>
<blockquote>
Same as MAC says, no problem @ login or viewing accounts moving money etc.
</blockquote>
<p>What is the host name in the address bar when the problem appears?
</p>
<blockquote>
I marked the problem as solved when I learned there was a patch on the way, not because the issue was solved
</blockquote>
<p>The patch is out already for <a href="http://rolb.santanderbank.com" rel="nofollow">rolb.santanderbank.com</a> -- does that cover your usage? If not, what is the host name in the address bar when the problem appears?
</p>Same as MAC says, no problem @ login or viewing accounts moving money etc. Thank goodness there are2019-07-18T18:39:50-07:00dekker850https://support.mozilla.org/en-US/questions/1264370#answer-1238704<p>Same as MAC says, no problem @ login or viewing accounts moving money etc. Thank goodness there are other browsers available.
I marked the problem as solved when I learned there was a patch on the way, not because the issue was solved
</p>No problem with login and using the website, apart from two aspects - the first problem is when you 2019-07-18T18:11:57-07:00macalloahttps://support.mozilla.org/en-US/questions/1264370#answer-1238701<p>No problem with login and using the website, apart from two aspects - the first problem is when you go to secure messages.
</p><p>At log off there is also an issue as comes up "undefined" - although if you hit the right hand button (no advisory text) as previously it will log off.
</p><p>Santander advise that they are working on a resolution.
</p>You can use a override to modify the user agent for a specific domain with a regexp replace like sho2019-07-18T15:33:53-07:00cor-elhttps://support.mozilla.org/en-US/questions/1264370#answer-1238661<p>You can use a override to modify the user agent for a specific domain with a regexp replace like shown in the bug.
You can create a new String pref via the right-click context menu on the about:config page.
</p>
<ul><li> <a href="http://general.useragent.override.santander.co.uk" rel="nofollow">general.useragent.override.santander.co.uk</a> = Gecko#like Gecko
</li></ul>
<p>You can open the about:config page via the location/address bar.
You can accept the warning and click "I accept the risk!" to continue.
</p>
<ul><li> <a href="https://support.mozilla.org/en-US/kb/about-config-editor-firefox" rel="nofollow">https://support.mozilla.org/en-US/kb/about-config-editor-firefox</a>
</li></ul>Good night, MAC!
Tomorrow, could you confirm the address on the first bad page? I don't see the prob2019-07-18T09:52:18-07:00jscher2000https://support.mozilla.org/en-US/questions/1264370#answer-1238603<p>Good night, MAC!
</p><p>Tomorrow, could you confirm the address on the first bad page? I don't see the problem on the login page (<a href="http://retail.santander.co.uk" rel="nofollow">retail.santander.co.uk</a>). Does it go bad after login still on that same server, or does the address change to a different server? Any other U.K. users, same question. Thanks.
</p>The retail link is the one that allows personal banking online access.
It's 22:30 here in Scotland, 2019-07-18T07:31:23-07:00macalloahttps://support.mozilla.org/en-US/questions/1264370#answer-1238575<p>The retail link is the one that allows personal banking online access.
</p><p>It's 22:30 here in Scotland, I'm off to bed&nbsp;!!!
</p><p>Catch up later.
</p><p>Thanks for all the good work.
</p>Hi MAC, what is the host name in the address bar on the problem page? This one looks normal to me:
h2019-07-18T07:19:53-07:00jscher2000https://support.mozilla.org/en-US/questions/1264370#answer-1238570<p>Hi MAC, what is the host name in the address bar on the problem page? This one looks normal to me:
</p><p><a href="https://www.santander.co.uk/personal/support/ways-to-bank/online-banking" rel="nofollow">https://<em><strong>www</strong>.santander.co.uk</em>/personal/support/ways-to-bank/online-banking</a>
</p><p>When I click Log on, these pages look normal to me:
</p><p><a href="https://retail.santander.co.uk/LOGSUK_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LOGON&amp;dse_processorState=initial&amp;redirect=S" rel="nofollow">https://<em><strong>retail</strong>.santander.co.uk</em>/LOGSUK_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LOGON&amp;dse_processorState=initial&amp;redirect=S</a>
</p><p><a href="https://business.santander.co.uk/LGSBBI_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LGSBBI_LOGON&amp;dse_processorState=initial&amp;redirect=S" rel="nofollow">https://<em><strong>business</strong>.santander.co.uk</em>/LGSBBI_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LGSBBI_LOGON&amp;dse_processorState=initial&amp;redirect=S</a>
</p><p>This one does not look normal. A bug was filed, but too late for this round of fixes:
</p><p><a href="https://corporate.santander.co.uk/LOGSCU_NS_ENS/BtoChannelDriver.bto?dse_operationName=OP_LOG_ON" rel="nofollow">https://<em><strong>corporate</strong>.santander.co.uk</em>/LOGSCU_NS_ENS/BtoChannelDriver.bto?dse_operationName=OP_LOG_ON</a>
</p><p>The people creating the patch need the exact host name where you see the problem (the part I made italic in the above links).
</p>We are Santander UK - just logged on - problem persists.
https://www.santander.co.uk/personal/suppor2019-07-18T07:02:40-07:00macalloahttps://support.mozilla.org/en-US/questions/1264370#answer-1238564<p>We are Santander UK - just logged on - problem persists.
</p><p><a href="https://www.santander.co.uk/personal/support/ways-to-bank/online-banking" rel="nofollow">https://www.santander.co.uk/personal/support/ways-to-bank/online-banking</a>
</p>Good news, thanks to all contributors.
2019-07-18T06:04:00-07:00dekker850https://support.mozilla.org/en-US/questions/1264370#answer-1238546<p>Good news, thanks to all contributors.
</p>Excellent, thanks.
2019-07-18T01:55:51-07:00macalloahttps://support.mozilla.org/en-US/questions/1264370#answer-1238494<p>Excellent, thanks.
</p>Hi All, there is a patch rolling out later this month (I don't know the exact timing) for
http://rol2019-07-18T01:20:39-07:00jscher2000https://support.mozilla.org/en-US/questions/1264370#answer-1238483<p>Hi All, there is a patch rolling out later this month (I don't know the exact timing) for
</p><p>http://<strong>rolb.santanderbank<em>.</em>com</strong>/
</p><p><u>If you are seeing this problem on a different site, could you mention the host name so it can also get the patch</u>?
</p><p>By the way, the patch modifies how Firefox identifies itself to the site to trigger a more modern section of its old scripts. It inserts the word "like" and a space before the word Gecko.
</p><p>Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) <strong>like</strong> Gecko/20100101 Firefox/68.0
</p>