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why Firefox crashes and make my whole laptop freeze?

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it the third time that i have experienced this issue. simply on random occasions when i open a website Firefox freezes and then, the whole system freezes and all i can do is to reset my laptop with power button.

it the third time that i have experienced this issue. simply on random occasions when i open a website Firefox freezes and then, the whole system freezes and all i can do is to reset my laptop with power button.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Linux; Android 5.0.2; LG-D618) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.101 Mobile Safari/537.36

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hellosct1
  • Top 25 Contributor
14 solutions 145 answers

Hi,

you need to check if your android and all apps are update best regard

Hi, you need to check if your android and all apps are update best regard
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Question owner

hi, actually the problem is occurring in my laptop which has a windows and it isn't an android device. also i my Firefox is up-to-date. i recently disabled hardware acceleration and there has been no crash up to now.

hi, actually the problem is occurring in my laptop which has a windows and it isn't an android device. also i my Firefox is up-to-date. i recently disabled hardware acceleration and there has been no crash up to now.
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Seburo
  • Top 10 Contributor
  • Moderator
717 solutions 5263 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below. #Copy the '''5''' most recent Submitted Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
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