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Red pop up screen shows up randomly. Says Firefox has detected hacking into my finances, gives number to call. Screen freezes, can't get screenshot.

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Sounds similar to 2 others that say the problem is solved. What is the solution?

Sounds similar to 2 others that say the problem is solved. What is the solution?
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Tyler Downer
  • Top 25 Contributor
  • Moderator
1525 solutions 10623 answers

This is a very common scam. You have no issues on your computer (at least, not related to that error message). Please do the following:

This is a very common scam. You have no issues on your computer (at least, not related to that error message). Please do the following: * Download Malwarebytes from www.malwarebytes.com, run a full scan, remove anything it finds * Update to Firefox 68 (which is released today) * If you continue to see that error message, install an adblocker like https://addons.mozilla.org/firefox/addon/ublock-origin/
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
39 solutions 459 answers

Hi idendoit068, Run a scan with your anti-virus/anti-malware. Be sure to run them with Firefox closed. If that doesn't find anythng here are some other scan tools which may identify and quarantine the culprit: Malwarebytes Malwarebytes AdwCleaner Norton Power Eraser (Direct Download Link) These are all free tools. Run all of them - different tools target different areas on your computer. After you find and eliminate the issue, you might consider adding: Malwarebytes Extension for Firefox to help prevent this in the future.

Hi idendoit068, Run a scan with your anti-virus/anti-malware. Be sure to run them with Firefox closed. If that doesn't find anythng here are some other scan tools which may identify and quarantine the culprit: [https://www.malwarebytes.com/products/ Malwarebytes] [https://support.malwarebytes.com/docs/DOC-1160 Malwarebytes AdwCleaner] [https://support.norton.com/sp/static/external/NPE/5.3/prod/en/NPE.exe Norton Power Eraser] (Direct Download Link) These are all free tools. Run all of them - different tools target different areas on your computer. After you find and eliminate the issue, you might consider adding: [https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ Malwarebytes Extension for Firefox] to help prevent this in the future.
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