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Firefox 67.0.4 32 bit sign-in page i not opening properly.

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Firefox 67.0.4 32 bit sign-in page i not opening properly on windows 10

Firefox 67.0.4 32 bit sign-in page i not opening properly on windows 10

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Thanks RKFELLY for pointing in the right direction.

I had earlier mentioned of the css and js files not getting downloaded. As you mentioned of the connectivity, it prompted me to try from another network and it worked.

It seems my office firewall was blocking the connectivity.

The issue is resolved now. Thank you.

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McCoy
  • Top 10 Contributor
488 solutions 4493 answers

saytoabhishek said

Firefox 67.0.4 32 bit sign-in page i not opening properly on windows 10

Hello saytoabhishek,

Could you be a bit more specific, please  ?

What happens ?

I assume that you are talking about your Firefox Sync account ?

''saytoabhishek [[#question-1263715|said]]'' <blockquote> Firefox 67.0.4 32 bit sign-in page i not opening properly on windows 10 </blockquote> Hello saytoabhishek, Could you be a bit more specific, please ? What happens ? I assume that you are talking about your Firefox Sync account ?
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Yes, this is used for sync also. On the page where boxes for email and password are expected, the image is getting rendered. Added the snapshot.

It seems some issue on the help page also as CSS is not loading for me, even in chrome.

Might be a JS issue on that page.

Yes, this is used for sync also. On the page where boxes for email and password are expected, the image is getting rendered. Added the snapshot. It seems some issue on the help page also as CSS is not loading for me, even in chrome. Might be a JS issue on that page.
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McCoy
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488 solutions 4493 answers

Unfortunately the screenshot failed to upload .....

Would you try again please ?

Unfortunately the screenshot failed to upload ..... Would you try again please ?
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Please confirm if the image is visible

Please confirm if the image is visible
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My browser console says 'Failed to load resource: net:: ERR_CONNECTION_RESET' for a total of 15 css files, js files, images and manifest.json.

Can I share the image over email?

My browser console says 'Failed to load resource: net:: ERR_CONNECTION_RESET' for a total of 15 css files, js files, images and manifest.json. Can I share the image over email?
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McCoy
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Maybe this will help :

How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box.

Maybe this will help : [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box.
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Hi, I am able to take the snapshot of the issue but as javascript files are not loading, probably because of it the file is not getting uploaded.

Hi, I am able to take the snapshot of the issue but as javascript files are not loading, probably because of it the file is not getting uploaded.
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McCoy
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saytoabhishek said

Hi, I am able to take the snapshot of the issue but as javascript files are not loading, probably because of it the file is not getting uploaded.

I've asked a colleague to step in here ......

''saytoabhishek [[#answer-1234414|said]]'' <blockquote> Hi, I am able to take the snapshot of the issue but as javascript files are not loading, probably because of it the file is not getting uploaded. </blockquote> I've asked a colleague to step in here ......
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McCoy
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In the mean time, I found this : https://www.ionos.com/digitalguide/hosting/technical-matters/err-connection-reset/
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cor-el
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I'm curious: The System Details list doesn't show any data including the user agent.

Is there a specific reason for this because a lot of website aren't working properly without a user agent?

I'm curious: The System Details list doesn't show any data including the user agent. Is there a specific reason for this because a lot of website aren't working properly without a user agent?
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FredMcD
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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
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Application Basics


Name: Firefox Version: 67.0.4 Build ID: 20190619235627 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:67.0) Gecko/20100101 Firefox/67.0 OS: Windows_NT 10.0 Launcher Process: Disabled forcibly Multiprocess Windows: 1/1 Enabled by default Web Content Processes: 2/8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports


All Crash Reports Firefox Features


Name: Firefox Monitor Version: 3.0 ID: fxmonitor@mozilla.org

Name: Firefox Screenshots Version: 37.1.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 4.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org

Extensions


Security Software


Type: Symantec Endpoint Protection

Type:

Type: Symantec Endpoint Protection;Windows Firewall

Graphics


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Application Basics ------------------ Name: Firefox Version: 67.0.4 Build ID: 20190619235627 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:67.0) Gecko/20100101 Firefox/67.0 OS: Windows_NT 10.0 Launcher Process: Disabled forcibly Multiprocess Windows: 1/1 Enabled by default Web Content Processes: 2/8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports ------------- All Crash Reports Firefox Features ------------------------------------- Name: Firefox Monitor Version: 3.0 ID: fxmonitor@mozilla.org Name: Firefox Screenshots Version: 37.1.0 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Web Compat Version: 4.0.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org Extensions ---------- Security Software ----------------- Type: Symantec Endpoint Protection Type: Type: Symantec Endpoint Protection;Windows Firewall Graphics -------- Features Compositing: Direct3D 11 (Advanced Layers) asyncPanZoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled webgl1WSIInfo: EGL_VENDOR: Google Inc. 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WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 3 Target Frame Rate: 60 DirectWrite: true (10.0.17763.557) GPU #1 Active: Yes Description: Intel(R) HD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5916 Driver Version: 25.20.100.6374 Driver Date: 11-18-2018 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: Unknown

Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: direct2d 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 19312 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: blocked by env: Has battery



Media


Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Headphones (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Digital Audio (HDMI) (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&21dce210&0&0201 Input Devices Name: Group Internal AUX Jack (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&21dce210&0&0201 Stereo Mix (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Internal Microphone (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 External Microphone (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001

Important Modified Preferences


browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.sessionstore.upgradeBackup.latestBuildID: 20190619235627 browser.startup.homepage_override.buildID: 20190619235627 browser.startup.homepage_override.mstone: 67.0.4 browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.push.userAgentID: 44efd900546247babe33d58e3f436f24 extensions.lastAppVersion: 67.0.4 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 67.0.4 gfx.crash-guard.wmfvpxvideo.deviceID: 0x5916 gfx.crash-guard.wmfvpxvideo.driverVersion: 25.20.100.6374 idle.lastDailyNotification: 1562049792 layers.mlgpu.sanity-test-failed: false media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1562048188 media.gmp-gmpopenh264.version: 1.8.1 media.gmp-manager.buildID: 20190619235627 media.gmp-manager.lastCheck: 1562048847 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1562048188 media.gmp-widevinecdm.version: 4.10.1146.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.predictor.cleaned-up: true places.database.lastMaintenance: 1562049793 places.history.expiration.transient_current_max_pages: 112348 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: {53ccefb4-ff5a-4995-b971-b46799189900} security.sandbox.plugin.tempDirSuffix: {5d3f455e-78fc-4cb7-bf62-1efad6cd11a3} services.sync.declinedEngines: signon.importedFromSqlite: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1562049793 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions


NSPR Expected minimum version: 4.21 Version in use: 4.21

NSS Expected minimum version: 3.43 Version in use: 3.43

NSSSMIME Expected minimum version: 3.43 Version in use: 3.43

NSSSSL Expected minimum version: 3.43 Version in use: 3.43

NSSUTIL Expected minimum version: 3.43 Version in use: 3.43

Sandbox


Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-IN"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-IN"]

WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 3 Target Frame Rate: 60 DirectWrite: true (10.0.17763.557) GPU #1 Active: Yes Description: Intel(R) HD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5916 Driver Version: 25.20.100.6374 Driver Date: 11-18-2018 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: Unknown Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: direct2d 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 19312 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: blocked by env: Has battery Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Headphones (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Speakers (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Digital Audio (HDMI) (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&21dce210&0&0201 Input Devices Name: Group Internal AUX Jack (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&21dce210&0&0201 Stereo Mix (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Internal Microphone (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 External Microphone (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C822E&REV_1001\4&21dce210&0&0001 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.sessionstore.upgradeBackup.latestBuildID: 20190619235627 browser.startup.homepage_override.buildID: 20190619235627 browser.startup.homepage_override.mstone: 67.0.4 browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.push.userAgentID: 44efd900546247babe33d58e3f436f24 extensions.lastAppVersion: 67.0.4 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 67.0.4 gfx.crash-guard.wmfvpxvideo.deviceID: 0x5916 gfx.crash-guard.wmfvpxvideo.driverVersion: 25.20.100.6374 idle.lastDailyNotification: 1562049792 layers.mlgpu.sanity-test-failed: false media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1562048188 media.gmp-gmpopenh264.version: 1.8.1 media.gmp-manager.buildID: 20190619235627 media.gmp-manager.lastCheck: 1562048847 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1562048188 media.gmp-widevinecdm.version: 4.10.1146.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.predictor.cleaned-up: true places.database.lastMaintenance: 1562049793 places.history.expiration.transient_current_max_pages: 112348 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: {53ccefb4-ff5a-4995-b971-b46799189900} security.sandbox.plugin.tempDirSuffix: {5d3f455e-78fc-4cb7-bf62-1efad6cd11a3} services.sync.declinedEngines: signon.importedFromSqlite: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1562049793 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: Library Versions ---------------- NSPR Expected minimum version: 4.21 Version in use: 4.21 NSS Expected minimum version: 3.43 Version in use: 3.43 NSSSMIME Expected minimum version: 3.43 Version in use: 3.43 NSSSSL Expected minimum version: 3.43 Version in use: 3.43 NSSUTIL Expected minimum version: 3.43 Version in use: 3.43 Sandbox ------- Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5 Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-IN"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-IN"]
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Question owner

Have checked https://www.ionos.com/digitalguide/hosting/technical-matters/err-connection-reset/ . It didn't resolved the issue.
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McCoy
  • Top 10 Contributor
488 solutions 4493 answers

Would it be possible for you to describe the problem you're having with the sign-in page ? You say in your original post that it is not opening properly; does it open a blank page, does the content look distorted, other ?

Would it be possible for you to describe the problem you're having with the sign-in page ? You say in your original post that it is not opening properly; does it open a blank page, does the content look distorted, other ?
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Question owner

The spinner starts to run and then gets fixed on the left top of the page.

Nothing else gets rendered on the page. The URL at that point of time is https://accounts.firefox.com/?service=sync&context=fx_desktop_v3&entrypoint=fxa_discoverability_native&action=email

The spinner starts to run and then gets fixed on the left top of the page. Nothing else gets rendered on the page. The URL at that point of time is https://accounts.firefox.com/?service=sync&context=fx_desktop_v3&entrypoint=fxa_discoverability_native&action=email
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McCoy
  • Top 10 Contributor
488 solutions 4493 answers

saytoabhishek said

The spinner starts to run and then gets fixed on the left top of the page. Nothing else gets rendered on the page. The URL at that point of time is https://accounts.firefox.com/?service=sync&context=fx_desktop_v3&entrypoint=fxa_discoverability_native&action=email

Thank you  !

I will now forward this to someone who might know how to solve the problem.

We're dealing with different time zones, so you may have to wait even longer than you already have .....  :(

''saytoabhishek [[#answer-1234620|said]]'' <blockquote> The spinner starts to run and then gets fixed on the left top of the page. Nothing else gets rendered on the page. The URL at that point of time is https://accounts.firefox.com/?service=sync&context=fx_desktop_v3&entrypoint=fxa_discoverability_native&action=email </blockquote> Thank you ! I will now forward this to someone who might know how to solve the problem. We're dealing with different time zones, so you may have to wait even longer than you already have ..... :(
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Question owner

Hi Team,

Thanks for all the effort. Waiting is not a problem. :)

Hi Team, Thanks for all the effort. Waiting is not a problem. :)
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rfkelly 2 solutions 45 answers

> The spinner starts to run and then gets fixed on the left top of the page.

Hi there, I'm one of the developers working on Firefox Accounts and sync.

I sometimes see a similar issue in development when there's a problem loading some of the CSS, javascript, or other resources used by the page. My guess is that this is some sort of connectivity issue between your machine and the Firefox Accounts servers.

Please try loading the page again, then open the Web Developer console:

 https://developer.mozilla.org/en-US/docs/Tools/Web_Console/Opening_the_Web_Console

And see what errors it is reporting. If you're able to paste the error messages here I may be able to help think of some next steps for debugging.

> The spinner starts to run and then gets fixed on the left top of the page. Hi there, I'm one of the developers working on Firefox Accounts and sync. I sometimes see a similar issue in development when there's a problem loading some of the CSS, javascript, or other resources used by the page. My guess is that this is some sort of connectivity issue between your machine and the Firefox Accounts servers. Please try loading the page again, then open the Web Developer console: https://developer.mozilla.org/en-US/docs/Tools/Web_Console/Opening_the_Web_Console And see what errors it is reporting. If you're able to paste the error messages here I may be able to help think of some next steps for debugging.
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Chosen Solution

Thanks RKFELLY for pointing in the right direction.

I had earlier mentioned of the css and js files not getting downloaded. As you mentioned of the connectivity, it prompted me to try from another network and it worked.

It seems my office firewall was blocking the connectivity.

The issue is resolved now. Thank you.

Thanks RKFELLY for pointing in the right direction. I had earlier mentioned of the css and js files not getting downloaded. As you mentioned of the connectivity, it prompted me to try from another network and it worked. It seems my office firewall was blocking the connectivity. The issue is resolved now. Thank you.
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