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The recovery code generated is not working in the google authenticator!? Why you guys change security models suddenly and makeing life hard of user since 13yrs!

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The recovery code generated is not working in the google authenticator app.

Please make it little bit simple! Send the code by email or registered number and I was using Firefox since before 13 years. 1) But after 4-5 years I formatted my PC and u guys changed the sync method or made some change in 2010/11 so I lost all my account data 2) Again after 5 years you guys changed those things may be in 2015/16 and again I lost even though my account is still active.

Now in Jul 2019, I have my Firefox working in my laptop but I bought a new android mobile and want to sync my account but its ruined again! Suddenly I need to have authentication code or recovery code! Even though I verified my email and phone number everything since long and today again!

Now when I have recovery code its not accepted by the Google Authenticator app and so I cannot sync my account data in my android mobile! Suddenly you guys changed the extensions development model and I lost majority of my favorite addons and finally switched to chrome since couple of years! But not it seems to delete my account really frustrating :(

Guys please test the recovery code via google authenticator again and atleast give some simple way to sync consistently for years on multiple devices.

Thanks. Patel

The recovery code generated is not working in the google authenticator app. Please make it little bit simple! Send the code by email or registered number and I was using Firefox since before 13 years. 1) But after 4-5 years I formatted my PC and u guys changed the sync method or made some change in 2010/11 so I lost all my account data 2) Again after 5 years you guys changed those things may be in 2015/16 and again I lost even though my account is still active. Now in Jul 2019, I have my Firefox working in my laptop but I bought a new android mobile and want to sync my account but its ruined again! Suddenly I need to have authentication code or recovery code! Even though I verified my email and phone number everything since long and today again! Now when I have recovery code its not accepted by the Google Authenticator app and so I cannot sync my account data in my android mobile! Suddenly you guys changed the extensions development model and I lost majority of my favorite addons and finally switched to chrome since couple of years! But not it seems to delete my account really frustrating :( Guys please test the recovery code via google authenticator again and atleast give some simple way to sync consistently for years on multiple devices. Thanks. Patel

Chosen solution

I tried to generate 6 digit recovery code using apps listed on below link: https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

But unfortunately none of them worked and none of the app accepted the recovery code! They even didn't accept the whole lengthy code.

So, finally I disabled two step authentication in my account and then it worked just with my account credentials.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

kbrosnan
  • Moderator
578 solutions 3827 answers

Resetting your Sync account password will clear the data sent to the Sync server.

The recovery password would be sent to your email account that you signed up with.

Google Authenticator provides codes for 2 factor authentication (2FA). It is not directly related to recovering your Sync account.

Resetting your Sync account password will clear the data sent to the Sync server. The recovery password would be sent to your email account that you signed up with. Google Authenticator provides codes for 2 factor authentication (2FA). It is not directly related to recovering your Sync account.
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Chosen Solution

I tried to generate 6 digit recovery code using apps listed on below link: https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

But unfortunately none of them worked and none of the app accepted the recovery code! They even didn't accept the whole lengthy code.

So, finally I disabled two step authentication in my account and then it worked just with my account credentials.

I tried to generate 6 digit recovery code using apps listed on below link: https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication But unfortunately none of them worked and none of the app accepted the recovery code! They even didn't accept the whole lengthy code. So, finally I disabled two step authentication in my account and then it worked just with my account credentials.
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cor-el
  • Top 10 Contributor
  • Moderator
17346 solutions 156791 answers

Note that this can happen if the time isn't correct (more than 30 seconds off).

Note that this can happen if the time isn't correct (more than 30 seconds off).
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Question owner

cor-el said

Note that this can happen if the time isn't correct (more than 30 seconds off).

Actually, the length of the recovery code is not valid and not being accepted by "Google Authenticator" and "Authy2.." apps. So, trying to forward this bug to the developers/testers to reproduce the same and verify if this is really a bug or some other issue like you said time!

Thnx.

''cor-el [[#answer-1238056|said]]'' <blockquote> Note that this can happen if the time isn't correct (more than 30 seconds off). </blockquote> Actually, the length of the recovery code is not valid and not being accepted by "Google Authenticator" and "Authy2.." apps. So, trying to forward this bug to the developers/testers to reproduce the same and verify if this is really a bug or some other issue like you said time! Thnx.
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cor-el
  • Top 10 Contributor
  • Moderator
17346 solutions 156791 answers

You do not use the recovery key and recovery codes in the Google Authenticator. You use these when you login to the Firefox Account instead of Authenticator (recovery code) or a password reset (recovery key).

You do not use the recovery key and recovery codes in the Google Authenticator. You use these when you login to the Firefox Account instead of Authenticator (recovery code) or a password reset (recovery key).
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