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Last update killed my Facebook and Yahoo accounts, all data gone! Can you fix this?

Posted

I just booted up, and got an update page telling me about all the goodies I don't care about. Then I tried to log in to Facebook for the second time today, and got a new account page! Same with Yahoo! ALL MY DATA IS NOW UNAVAILABLE! Messages. posts, e-mails are GONE!

Can your fix this issue? You created it. I am very very unhappy with Mozilla, right now.

Charles Klein Somerset, NJ 08873

I just booted up, and got an update page telling me about all the goodies I don't care about. Then I tried to log in to Facebook for the second time today, and got a new account page! Same with Yahoo! ALL MY DATA IS NOW UNAVAILABLE! Messages. posts, e-mails are GONE! Can your fix this issue? You created it. I am very very unhappy with Mozilla, right now. Charles Klein Somerset, NJ 08873
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 67.0.4
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • Support URL: https://support.mozilla.org/1/firefox/67.0.4/WINNT/en-US/

Extensions

  • ETP Search Volume Study 1.2 (etp-search-volume-study@shield.mozilla.org)
  • McAfee® WebAdvisor 7.0.0.27772 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Adobe Acrobat 18.0.10 (web2pdfextension.17@acrobat.adobe.com) (Inactive)
  • Smart Package Tracker 2.7.15.40 (Smart_Package_Tracker_db3d13974ca0682b514ad40e0f1fc682@www.smartpackagetracker.com) (Inactive)

Javascript

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: WebRender
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 10 Contributor
573 solutions 4884 answers

To clarify, Firefox has no access or control over your online accounts. Therefore, updates to Firefox have no impact over your Facebook or Yahoo accounts since information about your account is stored by the website only.

If you are trying to login to those accounts, obviously you are not using the correct email/username.

To clarify, Firefox has no access or control over your online accounts. Therefore, updates to Firefox have no impact over your Facebook or Yahoo accounts since information about your account is stored by the website only. If you are trying to login to those accounts, obviously you are not using the correct email/username.
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