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Websites denying service, supposedly can cause harm to the site

Posted

Tried to log into aetna.com, clickedonoption to login (hadn't entered info yet). Got https://member.aetna.com/distil_r_drop.html?requestId=4dbd7c89-e665-47a3-8aae-787cdd1341b3&httpReferrer=%2FappConfig%2Flogin%2Flogin.fcc

which is part of Aetna's site, not (apparently) malware, says Denied - Service Unavailable

Your traffic behavior has been determined cause harm to this website. There are a few reasons this might happen:

   You're moving through this website at super-human speed
   Your behavior navigating the website has been identified as bot-like
   Your traffic resembles a Denial of Service (DDoS)

No problem with chrome. Note that I had this problem with another site a few days ago but I forget which. Aetna E-Tech says they've had this problem with firefox, also other possibly some other browsers. They advised chrome.

Tried to log into aetna.com, clickedonoption to login (hadn't entered info yet). Got https://member.aetna.com/distil_r_drop.html?requestId=4dbd7c89-e665-47a3-8aae-787cdd1341b3&httpReferrer=%2FappConfig%2Flogin%2Flogin.fcc which is part of Aetna's site, not (apparently) malware, says Denied - Service Unavailable Your traffic behavior has been determined cause harm to this website. There are a few reasons this might happen: You're moving through this website at super-human speed Your behavior navigating the website has been identified as bot-like Your traffic resembles a Denial of Service (DDoS) No problem with chrome. Note that I had this problem with another site a few days ago but I forget which. Aetna E-Tech says they've had this problem with firefox, also other possibly some other browsers. They advised chrome.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

WestEnd
  • Top 25 Contributor
61 solutions 5303 answers

Until another Aetna user goes to that site to login that has a account using firefox then this would be the only way we know.

Until another Aetna user goes to that site to login that has a account using firefox then this would be the only way we know.
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FredMcD
  • Top 10 Contributor
4146 solutions 57865 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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