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I Can't buy "Bitdefender security" on firefox

Posted

Hello, dear team, I tried to buy this product "Bitdefender Total Security Multi-Device 2019" from this website "https://www.bitdefender.de/solutions/total-security.html", but after clicking the "buy now"-button, I always get a white page with only "de_DE" in the left upper corner. This is what i get in the adressfile: "https://shop.bitdefender.com/store?Action=DisplayPage&Env=BASE&Locale=de_DE&SiteID=defendde&id=QuickBuyCartPage" Bitdefender told me to use an other browser, but I don't want to change on internet explorer or chrome.

Hello, dear team, I tried to buy this product "Bitdefender Total Security Multi-Device 2019" from this website "https://www.bitdefender.de/solutions/total-security.html", but after clicking the "buy now"-button, I always get a white page with only "de_DE" in the left upper corner. This is what i get in the adressfile: "https://shop.bitdefender.com/store?Action=DisplayPage&Env=BASE&Locale=de_DE&SiteID=defendde&id=QuickBuyCartPage" Bitdefender told me to use an other browser, but I don't want to change on internet explorer or chrome.
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 67.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • Support URL: https://support.mozilla.org/1/firefox/67.0.4/WINNT/de/

Extensions

  • AdBlocker Ultimate 2.37 (adblockultimate@adblockultimate.net)
  • DuckDuckGo Privacy Essentials 2019.5.29 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Easy Video Downloader 1.98.5 (vdpure@link64)
  • Mp3Converter 3.1 ({6fffa594-4786-4c9f-825f-29350aa59069})
  • Private Video Downloader 1.0.6 ({b9a672d6-0a2c-470e-9bed-1ca2e2a900c5})
  • ProxTube 5.1.0 (ich@maltegoetz.de)
  • Simple YouTube MP3 Button 1.2.1 ({e33788ea-0bb9-4502-9c77-bdc551afc8ab})
  • Video DownloadHelper 7.3.6 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • YouTube Unblocker Plus 2.0.5 (addon@ytunblocker.com)
  • YouTube Unblocker Plus 2.0.6 (info@ytunblocker.com)
  • YouTube Video Download 6.0.1 (@yvd-addon)
  • YouTube Video Downloader/YouTube HD Download 1.0.81 (youtubedownloader@youtubedownloadvideo1clickgroup.com)
  • Bitdefender Anti-Tracker 1.0.17 (bdtbe@bitdefender.com) (Inactive)
  • Bitdefender Wallet 21.1.13 (bdwtwe@bitdefender.com) (Inactive)
  • Easy Youtube Video Downloader Express 15.2 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4}) (Inactive)
  • Flash-HTML5 for YouTube™ 0.1.9 (jid1-o2qEVrZ4t5FJWu@jetpack) (Inactive)
  • Google Translator for Firefox 3.0.3.3 (translator@zoli.bod) (Inactive)
  • mp3it 1.4.1.1-signed.1-signed (info@mp3it.eu) (Inactive)
  • Official My JDownloader AddOn 2.0.21 (jid1-OY8Xu5BsKZQa6A@jetpack) (Inactive)
  • Privacy Badger 2019.2.19 (jid1-MnnxcxisBPnSXQ@jetpack) (Inactive)
  • Smart Right-click YouTube Video Downloader. 1.0.2 ({8527a848-7fa0-4946-9545-cc5e9c71fcce}) (Inactive)
  • Trusted Shops-Erweiterung 5.4.5 (jid1-PBNne26X1Kn6hQ@jetpack) (Inactive)
  • Video Downloader Prime 0.2.3 (jid1-i6dUGvCrz2WZu8@jetpack) (Inactive)
  • YouTube mp3 1.0.9.1-signed.1-signed (info@youtube-mp3.org) (Inactive)
  • Youtube Mp3 Downloader 0.1 (6asa42dfa4784fsf368g@youtubeconverter.me) (Inactive)
  • YouTube Video Download & Convert 64.1.0 ({e8deb9e5-5688-4655-838a-b7a121a9f16e}) (Inactive)
  • YouTube-Mp3.my 1.1 ({d15ee6c5-5946-4b44-be62-dd5e66342179}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 5400 Series
  • adapterDescription2:
  • adapterDeviceID: 0x68e0
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 1bf21043
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.wmfvpxvideo', u'type': u'wmfvpxvideo'}]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22774
  • driverDate: 3-28-2013
  • driverDate2:
  • driverVersion: 12.104.0.0
  • driverVersion2:
  • failures: [u'[GFX1-]: WMF VPX decoder just crashed; hardware video will be disabled.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.']
  • featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 1, 2, 3, 4, 5, 6, 7, 8, 9]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • lowEndMachine: False
  • numAcceleratedWindows: 4
  • numTotalWindows: 4
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5400 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007cca) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5400 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007cca) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
McCoy
  • Top 10 Contributor
464 solutions 4222 answers
Hello firefox-joe, Please, forget all about Bitdefender and save yourself some money .... You're best off with just using Windows built-in Defender and maybe let [https://www.malwarebytes.com/ malwarebytes] run a scan once a month. See : https://www.reddit.com/r/firefox/comments/7yoa9b/bitdefender_interferering_with_firefox/ Also see : https://www.howtogeek.com/239950/dont-use-your-antivirus-browser-extensions-they-can-actually-make-you-less-safe/ And : http://tech.firstpost.com/news-analysis/ex-mozilla-firefox-developer-says-anti-virus-software-does-more-harm-than-good-359798.html<BR>
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FredMcD
  • Top 10 Contributor
4146 solutions 57864 answers

Separate Issue; Your System Details shows;

Extensions

Video DownloadHelper 7.3.6 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) YouTube Unblocker Plus 2.0.5 (addon@ytunblocker.com) YouTube Unblocker Plus 2.0.6 (info@ytunblocker.com) YouTube Video Download 6.0.1 (@yvd-addon) YouTube Video Downloader/YouTube HD Download 1.0.81

and others.
Having more than one version of a program may cause issues.

'''Separate Issue;''' Your System Details shows; Extensions Video DownloadHelper 7.3.6 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) YouTube Unblocker Plus 2.0.5 (addon@ytunblocker.com) YouTube Unblocker Plus 2.0.6 (info@ytunblocker.com) YouTube Video Download 6.0.1 (@yvd-addon) YouTube Video Downloader/YouTube HD Download 1.0.81 and others. <br>Having more than one version of a program may cause issues.
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