Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Firefox Quantum browser has constantly not responding in windows 8.1 OS

more options

Ever since I got Firefox Quantum browser years ago - it is constantly not responding, freezing and crashing. I have researched and tried every fix on the internet and it still doesn't work right. Is Firefox ever going to offer a fix for this problem?

All Replies (9)

more options

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

Already did that - reinstalled Firefox Quantum a long time ago. I have tried every single fix I can find on the Internet and from mozilla and nothing works.

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

more options

Last crash ID:

more options

Product Firefox Release Channel release Version 65.0.2 Build ID 20190225143501 (2019-02-25) Buildhub data OS Windows 8.1 Did you update Firefox to the latest version

67.0.4 June 20, 2019 Security fixes ++++++++++++++++++++++++++++++++++++++ bp-715b9fd9-d844-499a-9110-84fb80190324 Signature: RtlWakeAllConditionVariable | sowakeup


msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

inproc_agent.dll = Kaspersky Inproc Agent

more options

Update Kaspersky. If the problem continues, disable it.

more options

Thanks sir. I disabled Kaspersky and I am still having the same problem with Firefox not responding. I am sick of the problem!!

more options

FredMcD said

Did you update Firefox to the latest version

67.0.4 June 20, 2019 Security fixes

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there? Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Yes I did that and I still keep having continuous not responding with Firefox Quantum browser