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firefox does not open links as standard browser (windows 8)

Posted

I want to open a link from an other application, for example: A link in an email in Outlook or a link in a document in an editor application.

Having set Firefox as standard browser, this should open in Firefox. This worked for the last 15 years but now it does not work anymore.

What happens instead is that Firefox starts and a window frame appears with an empty window. So there is nothin from the FF user interface - just a plain Window Frame.

This problem is quite new on my machine, but Firefox always took several seconds to open links. Disabling all addons did not change anything.

How can I diagnose that problem.

I want to open a link from an other application, for example: A link in an email in Outlook or a link in a document in an editor application. Having set Firefox as standard browser, this should open in Firefox. This worked for the last 15 years but now it does not work anymore. What happens instead is that Firefox starts and a window frame appears with an empty window. So there is nothin from the FF user interface - just a plain Window Frame. This problem is quite new on my machine, but Firefox always took several seconds to open links. Disabling all addons did not change anything. How can I diagnose that problem.

Chosen solution

Let's start with; Open Windows Internet Explorer. Have it declared as the default browser, But turn off the option to check this when the browser opens (If you want).

Now do the same thing using Firefox.

https://support.mozilla.org/en-US/kb/how-make-web-links-open-firefox-default

https://support.mozilla.org/en-US/kb/setting-firefox-default-browser-does-not-work

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Additional System Details

Installed Plug-ins

Application Basics


Name: Firefox Version: 67.0.2 Build ID: 20190607204818 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0 OS: Windows_NT 6.3 Launcher Process: Disabled forcibly Multiprocess Windows: 1/1 Enabled by default Web Content Processes: 9/8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports Firefox Features


Name: Firefox Monitor Version: 3.0 ID: fxmonitor@mozilla.org

Name: Firefox Screenshots Version: 37.1.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 4.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org

Extensions


    • all disabled **

Security Software


Type:

Type:

Type: Windows Firewall

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007522) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics card because of unresolved driver issues. Uses Tiling (Content): true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 2 Target Frame Rate: 64 DirectWrite: true (6.3.9600.18696) GPU #1 Active: Yes Description: VirtualBox Graphics Adapter for Windows 8+ Vendor ID: 0x80ee Device ID: 0xbeef Driver Version: 5.2.18.0 Driver Date: 8-14-2018 Drivers: VBoxDispD3D Subsys ID: 00000000 RAM: 0

Diagnostics AzureCanvasBackend: skia AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 3216 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log D3D11_COMPOSITING: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled WEBRENDER_QUALIFIED: blocked by env: No qualified hardware



Media


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Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20190607204818 browser.startup.homepage: ddg.gg browser.startup.homepage_override.buildID: 20190607204818 browser.startup.homepage_override.mstone: 67.0.2 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20171009 browser.urlbar.matchBuckets: general:5,suggestion:Infinity browser.urlbar.placeholderName: Bing browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.ipc.processCount.web: 4 dom.mozApps.used: true dom.push.userAgentID: acede3cb894c4350b282798b010dfff8 dom.webcomponents.enabled: true extensions.lastAppVersion: 67.0.2 font.internaluseonly.changed: true gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 64.0.2 gfx.crash-guard.d3d11layers.deviceID: 0xbeef gfx.crash-guard.d3d11layers.driverVersion: 5.2.18.0 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 idle.lastDailyNotification: 1560789770 layers.mlgpu.sanity-test-failed: false media.benchmark.vp9.fps: 247 media.benchmark.vp9.versioncheck: 5 media.gmp-eme-adobe.abi: x86_64-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1489700900 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1560788242 media.gmp-gmpopenh264.version: 1.8.1 media.gmp-manager.buildID: 20190607204818 media.gmp-manager.lastCheck: 1560788322 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1548305674 media.gmp-widevinecdm.version: 4.10.1146.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.captive-portal-service.enabled: false network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.sendRefererHeader: 1 network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1560789776 places.history.expiration.transient_current_max_pages: 155422 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugins.ctprollout.cohort: test plugins.ctprollout.cohortSample: 0.233779 privacy.donottrackheader.enabled: true privacy.donottrackheader.value: 1 privacy.history.custom: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.pending: [] privacy.trackingprotection.introCount: 20 privacy.trackingprotection.pbmode.enabled: false privacy.usercontext.about_newtab_segregation.enabled: false security.enable_java: true security.remote_settings.intermediates.checked: 1560788783 security.sandbox.content.tempDirSuffix: {a66c2bc2-5363-4967-8dcc-bf35027aecfd} security.sandbox.plugin.tempDirSuffix: {001ad6c5-8b51-4766-a15a-a1e2afb309a5} services.sync.declinedEngines: services.sync.lastSyncReassigned: true services.sync.numClients: 1 signon.importedFromSqlite: true signon.rememberSignons: false storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1557136427 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions


NSPR Expected minimum version: 4.21 Version in use: 4.21

NSS Expected minimum version: 3.43 Version in use: 3.43

NSSSMIME Expected minimum version: 3.43 Version in use: 3.43

NSSSSL Expected minimum version: 3.43 Version in use: 3.43

NSSUTIL Expected minimum version: 3.43 Version in use: 3.43

Sandbox


Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["de-AT"]

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4184 solutions 58421 answers

Chosen Solution

Let's start with; Open Windows Internet Explorer. Have it declared as the default browser, But turn off the option to check this when the browser opens (If you want).

Now do the same thing using Firefox.

https://support.mozilla.org/en-US/kb/how-make-web-links-open-firefox-default

https://support.mozilla.org/en-US/kb/setting-firefox-default-browser-does-not-work

Let's start with; Open Windows Internet Explorer. Have it declared as the default browser, But turn off the option to check this when the browser opens (If you want). Now do the same thing using Firefox. https://support.mozilla.org/en-US/kb/how-make-web-links-open-firefox-default https://support.mozilla.org/en-US/kb/setting-firefox-default-browser-does-not-work
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FredMcD
  • Top 10 Contributor
4184 solutions 58421 answers

If there's still a problem, Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

If there's still a problem, Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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jscher2000
  • Top 10 Contributor
8568 solutions 70054 answers

Helpful Reply

Here's another thought:

Firefox 67 changed how external links and locally saved documents are handled: instead of opening in whatever Firefox profile is currently running, they will open in the default profile. So possibly your regular profile and the one marked as default might be out of alignment.

Next time you use an external link and open in the empty window, try this:

Profile Manager Page

Type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least two profiles. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

The other running profile will have this longer text:

This profile is in use in another application and it cannot be deleted.

Hopefully that profile has a button labeled Set as default profile you can click to align the external link behavior with your preferred settings.

Any luck?

Here's another thought: Firefox 67 changed how external links and locally saved documents are handled: instead of opening in whatever Firefox profile is currently running, they will open in the default profile. So possibly your regular profile and the one marked as default might be out of alignment. Next time you use an external link and open in the empty window, try this: '''Profile Manager Page''' Type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least two profiles. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!) The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' The other running profile will have this longer text: '''This profile is in use in another application and it cannot be deleted.''' Hopefully ''that'' profile has a button labeled '''Set as default profile''' you can click to align the external link behavior with your preferred settings. Any luck?
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Question owner

Thank you all for your helpful suggestions. They are all helpful in solving this issue.

Setting the default browser away to other browser and back revealed that my OS sees 2 Firefoxes. The last update left with a parallel install of 67 and 67.2 . So I removed the 67 version and then set Firefox as default browser - now the OS showed only a single Firefox available for link opening.

Works as ever. Thx again

Thank you all for your helpful suggestions. They are all helpful in solving this issue. Setting the default browser away to other browser and back revealed that my OS sees 2 Firefoxes. The last update left with a parallel install of 67 and 67.2 . So I removed the 67 version and then set Firefox as default browser - now the OS showed only a single Firefox available for link opening. Works as ever. Thx again

Modified by snup72

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FredMcD
  • Top 10 Contributor
4184 solutions 58421 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.
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